Technical Services Specialist
2 months ago
Technical Services Specialist
We are seeking a highly skilled Technical Services Specialist to join our team at Wenco International Mining Systems. As a key member of our technical support team, you will play a critical role in resolving complex technical issues and providing expert guidance to our clients.
Key Responsibilities:
- Investigate and resolve technical issues related to our fleet management systems, including bug cases, inquiry cases, and feature cases.
- Collaborate with cross-functional teams to ensure seamless product releases and maintenance.
- Develop and maintain duplicate system environments for testing and troubleshooting purposes.
- Contribute to product documentation and provide technical input to sales and marketing teams.
- Audit customer sites to ensure optimal system configurations and settings.
- Train and mentor new technical services members to ensure knowledge transfer and skill development.
- Perform triage desk duties and provide first-line support to customers.
Requirements:
- 10+ years of experience in user and admin support for enterprise-class software systems.
- Advanced knowledge of fleet management systems, mining experience, and real-time software systems.
- Strong technical, analytical, and problem-solving skills, with the ability to think outside the box.
- Excellent written and verbal communication skills, with the ability to present complex technical information to non-technical stakeholders.
Why Wenco?
- We offer opportunities for career growth and professional development in a fast-scaling global company.
- We invest in continuous training and professional development to stay ahead of the latest technologies.
- We offer flexible remote work arrangements and a competitive profit-sharing plan.
- We prioritize our company culture, with a focus on inclusion and diversity in the workplace.
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