Technical Services Specialist

2 months ago


Pretoria, Gauteng, South Africa Wenco International Mining Systems Full time

Technical Services Specialist

We are seeking a highly skilled Technical Services Specialist to join our team at Wenco International Mining Systems. As a key member of our technical support team, you will play a critical role in resolving complex technical issues and providing expert guidance to our clients.

Key Responsibilities:

  • Investigate and resolve technical issues related to our fleet management systems, including bug cases, inquiry cases, and feature cases.
  • Collaborate with cross-functional teams to ensure seamless product releases and maintenance.
  • Develop and maintain duplicate system environments for testing and troubleshooting purposes.
  • Contribute to product documentation and provide technical input to sales and marketing teams.
  • Audit customer sites to ensure optimal system configurations and settings.
  • Train and mentor new technical services members to ensure knowledge transfer and skill development.
  • Perform triage desk duties and provide first-line support to customers.

Requirements:

  • 10+ years of experience in user and admin support for enterprise-class software systems.
  • Advanced knowledge of fleet management systems, mining experience, and real-time software systems.
  • Strong technical, analytical, and problem-solving skills, with the ability to think outside the box.
  • Excellent written and verbal communication skills, with the ability to present complex technical information to non-technical stakeholders.

Why Wenco?

  • We offer opportunities for career growth and professional development in a fast-scaling global company.
  • We invest in continuous training and professional development to stay ahead of the latest technologies.
  • We offer flexible remote work arrangements and a competitive profit-sharing plan.
  • We prioritize our company culture, with a focus on inclusion and diversity in the workplace.


  • Pretoria, Gauteng, South Africa Wenco International Mining Systems Full time

    Job Title: Technical Services SpecialistJob Summary:We are seeking a highly skilled Technical Services Specialist to join our team at Wenco International Mining Systems. As a Technical Services Specialist, you will play a critical role in providing technical support and expertise to our clients, ensuring the smooth operation of our fleet management...


  • Pretoria, Gauteng, South Africa Wenco International Mining Systems Full time

    Technical Services SpecialistWe are seeking a highly skilled Technical Services Specialist to join our team at Wenco International Mining Systems. As a key member of our technical support team, you will play a critical role in ensuring the smooth operation of our fleet management systems.Key ResponsibilitiesInvestigate and resolve complex technical issues...


  • Pretoria, Gauteng, South Africa The Fastener Specialist Full time

    About the Role: As a sales specialist for The Fastener Specialist, you will be responsible for servicing the construction, mining, and manufacturing industry in Pretoria East, central, and North regions. This includes selling fasteners, power tools, and power tool accessories to our clients.Responsibilities:Service the construction, mining, and manufacturing...


  • Pretoria, Gauteng, South Africa The Fastener Specialist Full time

    Job Title: Technical Sales Representative for The Fastener SpecialistAbout the Role:We are seeking a skilled Technical Sales Representative to join our team in Pretoria East, Central and North regions. The ideal candidate will have experience in selling fasteners, power tools, and power tool accessories to clients in the construction, mining, and...


  • Pretoria, Gauteng, South Africa Affinity Services Full time

    Field Service Technician RoleAffinity Services is seeking a skilled Field Service Technician to join our team. As a key member of our technical support team, you will be responsible for ensuring the smooth operation of our clients' equipment.Key ResponsibilitiesInstall, maintain, and repair equipment at customer sites to ensure optimal performance and...


  • Pretoria, Gauteng, South Africa Affinity Services Full time

    Job SummaryAffinity Services is seeking a skilled Field Service Technician to join our team. As a key member of our technical support team, you will be responsible for troubleshooting, repairing, and maintaining equipment at customer sites.Key ResponsibilitiesInstall, maintain, and repair equipment at customer locations to ensure optimal performance and...


  • Pretoria, Gauteng, South Africa Netsurit Full time

    Job Title: Technical Support SpecialistWe are seeking a highly skilled Technical Support Specialist to join our team at Netsurit. As a Technical Support Specialist, you will be responsible for providing high-end, proactive and reactive technical support to our client portfolio.Key Responsibilities:Design and implement projects as per client requirements and...


  • Pretoria, Gauteng, South Africa Silk Road Consulting (Pty) Ltd Full time

    About the RoleWe are seeking a highly skilled Technical Support Specialist to join our team at Silk Road Consulting (Pty) Ltd. As a key member of our support team, you will be responsible for providing exceptional customer service and technical expertise to our clients.Key ResponsibilitiesProvide timely and effective support to clients via various...


  • Pretoria, Gauteng, South Africa beBee Professionals Full time

    We are seeking a highly skilled Client Services Specialist to provide exceptional technical support to our clients. The ideal candidate will have a strong understanding of customer service principles and practices, as well as excellent communication and problem-solving skills.The Client Services Specialist will be responsible for responding to customer...


  • Pretoria, Gauteng, South Africa People Dimension Full time

    Job SummaryWe are seeking a highly skilled Technical Services Consultant to join our team at People Dimension. As a Technical Services Consultant, you will be responsible for delivering SOLIDWORKS PDM based solutions to our customers, ensuring timely and budget-friendly results while maintaining the highest levels of customer satisfaction.Key...


  • Pretoria, Gauteng, South Africa beBee Professionals Full time

    Help Desk Support SpecialistWe are seeking a skilled Help Desk Support Specialist to provide technical assistance and support related to computer systems, hardware, or software.Key Responsibilities:Diagnose and resolve technical issuesProvide end-user supportMaintain a high level of customer serviceRequirements:Bachelor's degree in Computer Science,...


  • Pretoria, Gauteng, South Africa The Fastener Specialist Full time

    Job Title: Sales Representative for Fasteners and Power ToolsJob Summary: We are seeking a skilled sales representative to join our team at The Fastener Specialist. The ideal candidate will have experience in technical sales, particularly in the construction, mining, and manufacturing industries.Key Responsibilities:Develop and maintain relationships with...


  • Pretoria, Gauteng, South Africa beBee Professionals Full time

    Help Desk Support SpecialistBeBee Professionals is seeking a skilled Help Desk Support Specialist to provide technical assistance and support related to computer systems, hardware, or software.The ideal candidate will have a strong background in computer science, information technology, or a related field, with at least two years of experience in a help desk...


  • Pretoria, Gauteng, South Africa People Dimension Full time

    Job SummaryWe are seeking a highly skilled and motivated Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing exceptional customer service and technical support to our clients.Key Responsibilities:Respond to customer inquiries and resolve technical issues in a timely and professional...

  • IT Support Specialist

    2 months ago


    Pretoria, Gauteng, South Africa Affinity Services Full time

    Junior IT Support SpecialistWe are seeking a detail-oriented and proactive Junior IT Support Specialist to join our IT team at Affinity Services. The successful candidate will provide technical support to end-users, troubleshoot hardware and software issues, and assist with maintaining our IT infrastructure.Key ResponsibilitiesProvide first-line support for...

  • IT Support Specialist

    1 month ago


    Pretoria, Gauteng, South Africa Affinity Services Full time

    Junior IT Support SpecialistWe are seeking a detail-oriented and proactive Junior IT Support Specialist to join our IT team at Affinity Services. The successful candidate will provide technical support to end-users, troubleshoot hardware and software issues, and assist with maintaining our IT infrastructure.Key Responsibilities:Provide first-line support for...

  • IT Support Specialist

    4 weeks ago


    Pretoria, Gauteng, South Africa Affinity Services Full time

    Job SummaryAffinity Services is seeking a skilled IT Service Support Specialist to provide technical assistance and ensure the smooth operation of our IT systems.Key ResponsibilitiesProvide technical support to staff for hardware, software, and network issues.Troubleshoot and resolve IT-related problems in a timely manner.Install, configure, and maintain...


  • Pretoria, Gauteng, South Africa beBee Professionals Full time

    We are seeking a skilled Technical Support Specialist to provide exceptional customer service and technical support to our clients. The ideal candidate will have excellent problem-solving skills, be able to work independently, and have a strong customer service orientation.Responsibilities:Provide technical support to customers via phone, email, and other...


  • Pretoria, Gauteng, South Africa beBee Professionals Full time

    We are seeking a skilled Technical Support Specialist to join our team at beBee Professionals in Vereeniging. The successful candidate will be responsible for providing technical assistance and support related to computer systems, hardware, or software. Key responsibilities include:Diagnosing and resolving technical issuesProviding end-user...


  • Pretoria, Gauteng, South Africa Trimetric Design LTD Full time

    At Trimetric Design LTD we are looking for a talented Technical Design Specialist to join our team. The successful candidate will be responsible for a variety of tasks including:Key ResponsibilitiesDeveloping technical designs and solutions for our clientsCollaborating with our team to ensure projects are completed to the highest standardProviding excellent...