Senior Operations Service Consultant

3 days ago


Pretoria, Gauteng, South Africa Sabenza IT Full time

Senior Operations & Service Consultant Python, Developer - IT

About the Role:

We are seeking a seasoned Senior Operations and Service Consultant to drive excellence in our automotive service team at Sabenza IT. As a key member of our team, you will be responsible for delivering high-quality IT services and ensuring seamless operations.

Key Responsibilities:

  • Develop and implement IT service management processes aligned with ITIL standards
  • Provide 2nd level support and resolve complex technical issues
  • Collaborate with cross-functional teams to drive business outcomes
  • Design and implement data flows, BI toolsets, and databases
  • Develop and maintain technical documentation and knowledge base
  • Participate in on-call duty rotations and provide 24/7 support


Requirements:

  • Relevant IT or business degree or equivalent experience
  • Minimum 5 years of experience in operations and IT service management
  • Strong understanding of problem, incident, and change processes
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced, dynamic environment


What We Offer:

At Sabenza IT, we offer a competitive salary, comprehensive benefits package, and opportunities for professional growth and development. If you are a motivated and experienced operations professional looking to take your career to the next level, we encourage you to apply for this exciting opportunity.

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