Telecommunications Infrastructure Specialist

1 week ago

Pretoria, Gauteng, South Africa IT Ridge Technologies Full time
Job Description

**Job Title:** Telecommunications Specialist

**Company:** IT Ridge Technologies

Responsibilities
  • Lead the technical planning, design, maintenance, and support of telecommunications systems, including land lines and mobile devices.
  • Coordinate telecommunications needs and provide advisory services to ensure optimal system performance.
  • Manage all company telecommunications needs and refer them to external vendors as necessary.
  • Provide advice on telecommunications equipment upgrades to ensure compatibility and efficiency.
  • Implement and maintain telecommunications solutions systems to ensure uptime and reliability, providing guidance and advice to business stakeholders.
  • Establish voice networks by programming features, establishing interfaces, and integrations, following industry standards.
  • Document voice networks by recording configuration diagrams and programming.
  • Share knowledge on the latest telecommunications products relevant to the company's business.
  • Provide technical support for selected land phones, cellular phones, and provide advice and guidance to business stakeholders on technologies and costs.
  • Responsible for the video conferencing technical installation and management, ensuring optimized performance.
  • Manage the video conferencing facility.
  • Investigate video conferencing technology and implement facilities in consultation with ITC infrastructure.
  • Coordinate conference facility connectivity and availability as per business requirements.
  • Fault find and upkeep of all conferences and set up security for each conference.
  • Backup and maintain scheduling software and maintenance on all conference facilities.
  • Test and manage high-level broadcasts as required by business.
  • Ensure that backup and scheduling of software maintenance is undertaken timeously for all telecommunications facilities/systems across the Group.
  • Execute daily scheduled recording archiving tasks.
  • Perform periodical backup of Call centre system configuration if changes do occur.
  • Coordinate system services updates with service providers on the telecoms systems.
  • Diagnose malfunctions of systems, databases, network, and a variety of equipment for the purpose of identifying needed repairs and/or ensuring equipment is in proper working order.
  • Oversee all Call Centre telecommunications needs and advise accordingly.
  • Verify service by testing and reprogramming circuits, equipment, and alarms. Identify and correct problems.
  • Maintain voice networks by troubleshooting and repairing outages, updating documentation.
  • Deliver proper client service to all internal and external stakeholders.
Requirements
  • Relevant Degree (Networking and/or Telecommunications)
  • Deliver Client Service
  • Stakeholder focus
  • Knowledge of the installation and repairs of traditional PABX and IP telephony systems.
  • Knowledge of state-of-the-art call centre software.
  • Knowledge of premise cabling design and installation.
  • Knowledge of enterprise networks.
  • 5-7 years technical experience in networking or telecommunications.
  • 5-7 years technical experience of traditional PABX and IP telephony systems.

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