Collections Specialist

2 months ago

Pretoria, Gauteng, South Africa Status Asset Management Full time
About the Role

We are seeking a highly skilled and experienced Collections Specialist to join our team at Status Asset Management. As a Collections Specialist, you will play a critical role in ensuring outstanding payments are collected on behalf of the company.

Key Responsibilities
  • Collect payments directly from clients and negotiate with them to reach a mutually beneficial outcome.
  • Contact external debt collectors to ensure accounts are fully paid.
  • Manage customer queries and provide excellent customer service.
  • Manage credit bureau queries and ensure accurate and timely responses.
  • Manage clients under debt counselling or administration orders.
  • Accurately submit insurance claims and support the team with receipting and allocation of payments.
  • Investigate and approve refunds, and investigate and escalate fraudulent matters.
Requirements
  • Matric certificate.
  • A certificate in business administration or a similar field is advantageous.
  • Minimum 3 years' experience in a collections call centre or similar role.
  • Strong understanding of collections processes and related legislation (NCA).
  • Experience in dealing with external debt collectors.
  • Understanding of debt counselling processes.
Skills and Attributes
  • Ability to show empathy and active listening skills with excellent verbal and written communication skills.
  • Ability to provide concise and relevant information and provide advice when needed.
  • Effectively identify problems as soon as they arise and analyze stumbling blocks to find positive solutions.
  • Root cause identification to prevent re-occurrence.
  • Ability to work alongside the team to achieve a common goal and be mutually accountable for all projects taken on.
  • Ability to encourage differences and opinions and think outside the box to find new ways of working.
  • Ability to combine ideas to find the best solution and perform tasks in an organized manner.
  • Set personal goals and ensure the achievement thereof, plan efficiently and effectively to ensure deadlines are met.
  • Identify critical factors which will affect certain outcomes and analyze information to determine reliability and draw conclusions.
  • Effectively interpret analysis performed and decipher information, and make decisions based on analysis and findings.
  • Ability to persuade individuals to see reason and successfully create and implement negotiation strategies.
  • Ability to remain calm in a situation of conflict and effectively collaborate to reach a positive outcome.
  • Ability to conduct thorough and concise research and relate to others, display patience when dealing with stakeholders and team.
  • Ability to apply good judgment in all situations and be aware of body language.
  • Act with integrity continuously and without fail, and be courteous to all stakeholders and team.
  • Willingness to adapt to change and display a positive attitude in all situations.
  • Be professional and display good work ethics with good business acumen, and be highly disciplined and willing to learn.
  • Display a level of openness and the ability to be straightforward, and be resilient and agreeable.

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