Technical Support Specialist

1 month ago


Johannesburg, Gauteng, South Africa Happy Elephant Full time

At Happy Elephant, we are seeking a skilled Technical Support Specialist to join our team. As a Deskside Technician, you will provide top-notch IT support to our end-users, ensuring that their technical issues are resolved efficiently and effectively.

This role requires a candidate with excellent problem-solving skills, strong communication abilities, and a passion for delivering exceptional customer service. You will be the face of our company, representing us at our clients' locations and providing expert technical guidance to ensure seamless IT operations.

About the Role
  • Job Title: Deskside Technician
  • Salary: $55,000 - $65,000 per annum (dependent on experience)
Responsibilities

You will be responsible for:

  1. Providing client-specific IT support, troubleshooting technical issues, and resolving problems within the agreed-upon timeframe.
  2. Solving customer support issues by visiting clients' locations, which may involve supporting multiple facilities.
  3. Collaborating with our Service Desk and other support teams to deliver high-quality IT services that meet our clients' expectations.
  4. Ensuring basic PC support knowledge and experience with common support tools, including Microsoft Office Suite and Symantec Endpoint Protection software.
Requirements

To be successful in this role, you will need:

  • English fluency and local language proficiency.
  • 2-3 years of experience in an IT support role, with a focus on hardware and software troubleshooting.
  • Strong analytical skills and attention to detail to diagnose complex technical issues.
  • Excellent communication skills to effectively interact with non-technical stakeholders and resolve technical issues.
What We Offer

As a member of our team, you can expect:

  • A competitive salary range of $55,000 - $65,000 per annum.
  • A comprehensive benefits package, including medical, dental, and vision coverage.
  • Ongoing training and development opportunities to enhance your technical skills.
  • A dynamic and supportive work environment that encourages collaboration and growth.

We are committed to fostering a diverse and inclusive workplace culture that values equality, respect, and open communication. If you're passionate about delivering exceptional customer service and have a keen interest in technology, we encourage you to apply for this exciting opportunity.



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