Technical IT Support Specialist
1 month ago
Company Overview
Isilumko Staffing is a reputable staffing agency dedicated to connecting talented individuals with exciting career opportunities.
Job Summary
We are seeking an experienced Technical IT Support Specialist to join our team. As a key member of our support team, you will be responsible for providing exceptional customer service and technical expertise to our clients.
Salary Information
The estimated salary for this position is $60,000 - $80,000 per annum, depending on experience.
Key Responsibilities
- Customer Support: Provide timely and effective technical assistance to clients, addressing their queries and issues promptly and professionally.
- Front Desk Management: Serve as the primary point of contact for visitors and employees, ensuring a positive and welcoming experience.
- Technical Troubleshooting: Diagnose and resolve hardware and software issues, escalating complex problems to the appropriate teams when necessary.
- Record Keeping: Maintain accurate records of support tickets, solutions provided, and customer interactions for future reference.
- Training and Education: Assist users in understanding and utilizing IT systems effectively through training sessions and user guides.
Requirements
- Experience: Minimum 2 years of experience in a related IT support role.
- Education: Diploma in IT or equivalent qualification.
- Certifications: Possess either an N+ Certification or MSCE Certification.
- Skills: Strong understanding of computer hardware, software, and networking principles. Proficiency in troubleshooting common IT issues.
- Communication Skills: Excellent verbal and written communication skills, with the ability to explain technical concepts clearly to non-technical users.
- Customer Focus: A passion for delivering exceptional customer service and a commitment to ensuring customer satisfaction.
- Adaptability: Ability to thrive in a fast-paced environment and quickly adapt to changing priorities and technologies.
Benefits
As a valued member of our team, you will enjoy a range of benefits, including a competitive salary, comprehensive training programs, and opportunities for career growth and development.
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