Senior Contact Centre Manager

Job SummaryThe Senior Manager: Customer Contact Centre will be responsible for leading the Customer Contact Centre team to deliver exceptional customer experiences through efficient and effective service delivery. The incumbent will implement strategies to drive sales, improve customer retention, and reduce dormancy.Key ResponsibilitiesDevelop and implement...

About the RoleWe are seeking a highly skilled and experienced Senior Contact Centre Operations Manager to lead our Randburg Office team in delivering exceptional customer service.

We are currently recruiting for a senior contract position with one of our clients in the field of contact centre management. The ideal candidate will have extensive experience managing large-scale teams and operations.Job Description:As a Contact Center Manager, you will be responsible for overseeing the daily operations of our client's contact centre,...

Job Purpose:The role of the Team Leader is to lead, guide, coach and support the team to achieve the operational outputs. Managing a team of Contact Centre agents in a proactive, visible and participative style. Ensuring that customers are provided the best possible experience through quality management. Providing full support to the Contact Centre...

About the RoleWe are seeking a highly skilled and experienced Customer Contact Centre Manager to join our team at Bidvest Bank.The successful candidate will be responsible for managing all aspects of the Customer Contact Centre, including implementing fit-for-purpose technology to drive exceptional customer experience.Key ResponsibilitiesImplement improved...

Empire RecruitmentAre you a results-driven leader with a passion for delivering exceptional customer experiences? We're seeking a talented Contact Centre Manager to join our team.About the Role:As a Contact Centre Manager, you will play a pivotal role in overseeing the daily operations of our client's call centre and its dedicated employees. You'll be...

Isilumko Staffing is currently seeking a dedicated and driven Contact Centre Team Leader to oversee the USA contact centre team in Johannesburg.Key Responsibilities:Lead a high-performing team to achieve exceptional resultsImplement control measures to drive efficiency and productivityDevelop and execute succession planning strategiesProvide one-on-one...

We are seeking a dedicated and driven Contact Centre Team Leader to run the USA contact centre team in Johannesburg.Key qualifications and experience:MatricTravel / tourism diplomaNo less than 5 years' experience working in a contact centreNo less than 2 years' work experience as a TLClear criminal recordSuccess rate of leading a team to high performance...

Job DescriptionThe role of the Contact Centre Team Leader is to provide strategic guidance and support to the team, driving operational excellence and delivering exceptional customer experiences.Key ResponsibilitiesManage a team of Contact Centre agents in a proactive, visible, and participative style, ensuring that customers are provided with the best...

OverviewWe are seeking an experienced and culturally aware Contact Centre Team Leader to manage a team focused on the US market. This position requires a strong understanding of US culture and involves night shift work to align with US business hours.Key ResponsibilitiesLead and manage a team of contact center agents, ensuring quality customer interactions...

The Palesa Mbali Group is seeking a highly skilled Medical Aid Contact Centre Professional to engage service-related calls and queries from medical scheme members and providers.Main Responsibilities:Handle service-related calls and queries from medical scheme members and providers, providing relevant business information and solutions.Maintain and manage...

We are seeking a skilled Contact Center Manager to join our team at Energy At Work.Responsibilities:Manage a contract contact center with a strong focus on customer satisfaction.Lead a team of team leaders to ensure excellent customer service and efficient operations.Develop and implement strategies to improve contact center performance and...

Accountant Job DescriptionWe are seeking a skilled and detail-oriented accountant to join our dynamic International Contact Centre team, which operates in multiple markets. As a Multinational Contact Centre Accountant, you will play a crucial role in maintaining accurate financial records, ensuring compliance with accounting standards, and supporting the...

Job Title: Senior Call Centre Sales ManagerAt CallForce, we are seeking a highly skilled and experienced Senior Call Centre Sales Manager to lead our sales teams and drive business growth.Key Responsibilities:Lead and develop high-performing sales teams to achieve exceptional resultsManage the Contact Centre workforce, motivating and managing supervisory...

About this role:Sales and Operations Lead - Call Centre at CallForce. Provide leadership over multiple campaigns in a rapidly growing BPO operation, whilst achieving service levels in compliance with company directives.Key responsibilities:Lead, develop, motivate, and operational teams.Manage the Contact Centre workforce, motivate, and manage supervisory...

Job Requisition and Talent Acquisition Specialist contactREQ: 136725Role: Team: Service Centre X2Job Family: Sales And ServicesCareer Stream: Call Centre (Service)Leadership Pipeline: Manage OthersJob Purpose: To manage and lead call centre agents to enable them to achieve their deliverables in line with Nedbank strategy.Key Responsibilities:Measure quality...

Key ResponsibilitiesLead and Manage Call Centre Operations: Oversee daily activities to ensure operational efficiency and top-notch service delivery.Team Leadership: Recruit, train, and inspire customer service agents to cultivate a culture of excellence and continuous improvement.KPI Management: Monitor key performance metrics such as first contact...

Job Title: Call Centre Operations ManagerWe are seeking a highly skilled Call Centre Operations Manager to lead our customer service operations in the iGaming and Sportsbook sector. Our Client is a dynamic and innovative company that values exceptional player experiences.Key Responsibilities:Lead and manage call centre operations to ensure smooth and...

At Job Masters, we are seeking a highly skilled Senior Data Centre Infrastructure Professional to join our team in Johannesburg.This role is responsible for designing, implementing, and maintaining data centre infrastructure to ensure high availability, reliability, and security of critical systems and services. The ideal candidate will have strong IT and...

Centre Recruit ConsultantsJob Title: Senior Spa ProfessionalLocation: To be determined based on candidate preferences and qualifications.About the Role:We are seeking a highly skilled and experienced spa professional to join our team as a Senior Spa Trainer. This is an excellent opportunity for someone who is passionate about training and developing others,...