Senior Manager: Customer Contact Centre

1 week ago


Johannesburg, Gauteng, South Africa Bidvest Bank Full time
Job Summary

The Senior Manager: Customer Contact Centre will be responsible for leading the Customer Contact Centre team to deliver exceptional customer experiences through efficient and effective service delivery. The incumbent will implement strategies to drive sales, improve customer retention, and reduce dormancy.

Key Responsibilities
  • Develop and implement customer-centric strategies to drive sales and improve customer retention
  • Manage and monitor customer contact centre operations to ensure efficient and effective service delivery
  • Lead and motivate the customer contact centre team to achieve sales targets and improve customer satisfaction
  • Collaborate with cross-functional teams to drive business growth and improve customer experience
  • Develop and implement quality assurance programs to ensure high-quality service delivery
Requirements
  • BA Degree (NQF Level 6) or equivalent
  • 5-8 years' experience in a similar role
  • 3-5 years' experience in a management role
  • Strong leadership and motivational skills
  • Excellent communication and interpersonal skills
  • Ability to analyze data and make informed decisions
Benefits
  • Competitive salary and benefits package
  • Opportunities for career growth and development
  • Collaborative and dynamic work environment


  • Johannesburg, Gauteng, South Africa Bidvest Bank Full time

    Job Title: Senior Manager: Customer Contact CentreThe Senior Manager: Customer Contact Centre will be responsible for leading the Customer Contact Centre team to deliver exceptional customer experiences through efficient and effective service delivery. The incumbent will implement strategies to drive sales, improve customer retention, and reduce dormancy.Key...


  • Johannesburg, Gauteng, South Africa Bidvest Bank Full time

    Job Title: Senior Manager: Customer Contact CentreThe Senior Manager: Customer Contact Centre will be responsible for leading the Customer Contact Centre team to deliver exceptional customer experiences through efficient and effective service delivery. The incumbent will implement strategies to drive sales, improve customer retention, and reduce dormancy.Key...


  • Johannesburg, Gauteng, South Africa Bidvest Bank Full time

    Job SummaryWe are seeking a highly skilled and experienced Senior Manager to lead our Customer Contact Centre team. The successful candidate will be responsible for managing all aspects of the centre, including implementing technology to drive exceptional customer experience, managing people and costs, and ensuring regulatory compliance.Key...


  • Johannesburg, Gauteng, South Africa iSON Xperiences Full time

    Job Title: Senior Contact Centre ManagerWe are seeking a highly skilled and experienced Senior Contact Centre Manager to lead our customer service team. The successful candidate will be responsible for managing the day-to-day operations of the contact centre, ensuring that customer service targets are met and exceeded.Key Responsibilities:Lead and manage a...


  • Johannesburg, Gauteng, South Africa EMPIRE RECRUITMENT Full time

    About the RoleWe are seeking a highly skilled and experienced Contact Centre Manager to join our team at Empire Recruitment. As a Contact Centre Manager, you will be responsible for overseeing the daily operations of our client's call centre and its dedicated employees.Key ResponsibilitiesLead and manage a team of customer service representatives to deliver...


  • Johannesburg, Gauteng, South Africa EMPIRE RECRUITMENT Full time

    Empire RecruitmentAre you a results-driven leader with a passion for delivering exceptional customer experiences? We're seeking a talented Contact Centre Manager to join our team.About the Role:As a Contact Centre Manager, you will play a pivotal role in overseeing the daily operations of our client's call centre and its dedicated employees. You'll be...


  • Johannesburg, Gauteng, South Africa Planet10 Full time

    Job Title: Contact Centre AgentsA leading insurance company is seeking a highly skilled Inbound Contact Centre Consultant to join their team.This role requires the successful completion of regulatory checks, qualifications, and accreditation to be classified as a Representative (Rep) and Supervisee as specified by the FSCA.Key Responsibilities:Successfully...


  • Johannesburg, Gauteng, South Africa Planet10 Full time

    About the Role:We are seeking a highly skilled Inbound Contact Centre Consultant to join our team at Planet10. As a key member of our Insurance team, you will be responsible for delivering exceptional customer service and ensuring regulatory compliance.Key Responsibilities:Successfully achieve regulatory checks, qualifications, and accreditation to be...


  • Johannesburg, Gauteng, South Africa Planet10 Full time

    A leading insurance company is seeking a skilled Inbound Contact Centre Consultant to join their team at Planet10.This role requires the successful completion of regulatory checks, qualifications, and accreditation to be classified as a Representative (Rep) and Supervisee as specified by the FSCA.Key Responsibilities: Achieve and maintain the necessary...


  • Johannesburg, Gauteng, South Africa Isilumko Staffing (JHB) Full time

    Job Title: Multinational Contact Centre AccountantWe are seeking a highly skilled and detail-oriented accountant to join our dynamic International Contact Centre team, which operates in multiple markets. As a Multinational Contact Centre Accountant, you will play a crucial role in maintaining accurate financial records, ensuring compliance with accounting...


  • Johannesburg, Gauteng, South Africa Isilumko Staffing (JHB) Full time

    Job OverviewIsilumko Staffing (JHB) is seeking a highly skilled and detail-oriented Multinational Contact Centre Accountant to join their dynamic International Contact Centre team, which operates in multiple markets. As a key member of the team, you will play a crucial role in maintaining accurate financial records, ensuring compliance with accounting...


  • Johannesburg, Gauteng, South Africa CallForce Full time

    Job Title: Senior Call Centre Sales ManagerAt CallForce, we are seeking a highly skilled and experienced Senior Call Centre Sales Manager to lead our sales teams and drive business growth.Key Responsibilities:Lead and develop high-performing sales teams to achieve exceptional resultsManage the Contact Centre workforce, motivating and managing supervisory...


  • Johannesburg, Gauteng, South Africa Isilumko Staffing (JHB) Full time

    Accountant Job DescriptionWe are seeking a skilled and detail-oriented accountant to join our dynamic International Contact Centre team, which operates in multiple markets. As a Multinational Contact Centre Accountant, you will play a crucial role in maintaining accurate financial records, ensuring compliance with accounting standards, and supporting the...


  • Johannesburg, Gauteng, South Africa Isilumko Staffing (JHB) Full time

    Accountant Job DescriptionWe are seeking a skilled and detail-oriented accountant to join our dynamic International Contact Centre team, which operates in multiple markets. As a Multinational Contact Centre Accountant, you will play a crucial role in maintaining accurate financial records, ensuring compliance with accounting standards, and supporting the...


  • Johannesburg, Gauteng, South Africa Initiate International Full time

    Job Title: Call Centre ManagerInitiate International is seeking a highly skilled and experienced Call Centre Manager to lead our customer service operations in the iGaming and sportsbook sector.Job Summary:We are looking for a dynamic and results-driven Call Centre Manager to oversee the daily activities of our call centre, ensuring operational efficiency...


  • Johannesburg, Gauteng, South Africa CallForce Full time

    Senior Call Centre Sales ManagerAt CallForce, we are seeking a highly skilled and experienced Senior Call Centre Sales Manager to lead our sales teams and drive business growth. As a key member of our leadership team, you will be responsible for developing and implementing sales strategies that meet and exceed our targets.Key Responsibilities:Lead and...


  • Johannesburg, Gauteng, South Africa Isilumko Staffing Full time

    Job SummaryWe are seeking a highly skilled and detail-oriented Multinational Contact Centre Accountant to join our dynamic International Contact Centre team, which operates in multiple markets. As a key member of our financial team, you will play a crucial role in maintaining accurate financial records, ensuring compliance with accounting standards, and...


  • Johannesburg, Gauteng, South Africa Initiate International Full time

    Job Title: Call Centre ManagerJob Summary:Initiate International is seeking a seasoned Call Centre Manager to spearhead our customer service operations in the iGaming and sportsbook sector. As a key member of our team, you will be responsible for leading a high-performing team, driving player satisfaction, and ensuring smooth call centre operations.Key...


  • Johannesburg, Gauteng, South Africa iSON Xperiences Full time

    Job Title: Assistant Call Centre ManagerWe are seeking a highly skilled and experienced Assistant Call Centre Manager to join our team at iSON Xperiences. As a key member of our operations team, you will be responsible for leading a team of customer service representatives and ensuring the smooth operation of our contact centre.Key Responsibilities:Lead a...


  • Johannesburg, Gauteng, South Africa CallForce Full time

    Lead Sales and Operations TeamAs a key member of the CallForce team, you will be responsible for leading a team of sales and operations professionals to achieve exceptional results in a rapidly growing BPO operation. The successful candidate will be able to deliver exceptional results, providing differentiation in a highly competitive sector.Key...