Multinational Contact Centre Accountant

4 weeks ago

Johannesburg, Gauteng, South Africa Isilumko Staffing (JHB) Full time
Accountant Job Description

We are seeking a skilled and detail-oriented accountant to join our dynamic International Contact Centre team, which operates in multiple markets. As a Multinational Contact Centre Accountant, you will play a crucial role in maintaining accurate financial records, ensuring compliance with accounting standards, and supporting the financial decision-making process for our diverse operations.

Key Responsibilities:
  • Financial Record Keeping: Maintain accurate and up-to-date financial records for the call center's operations across multiple markets.
  • Record and Reconcile Financial Transactions: Ensure precision and compliance with relevant accounting principles.
  • Allocate Costs: Accurately allocate costs across the multiple markets based on prescribed methodology.
  • Meet Deadlines: Meet month-end submission deadlines.
  • Budgeting and Forecasting: Collaborate with department heads to develop and manage budgets for each market served by the call center.
  • Financial Reporting: Prepare regular financial reports, and analyses for internal stakeholders and management.
  • Compliance: Stay informed about relevant accounting regulations and standards in each market to ensure compliance.
  • Cross-Functional Collaboration: Collaborate with other departments, such as operations and human resources, to gather relevant financial information and support their initiatives.
  • Process Improvement and Development: Identify opportunities for process improvement and efficiency in financial operations.
  • Risk Management: Monitor financial risks and implement strategies to mitigate them.
Requirements:
  • Education: Bachelor's degree in accounting with SAIPA with articles.
  • Experience: 3 to 5 years' experience in the accounting and management accounting environment.
  • Desirable: Proven experience in accounting, preferably in a call center business environment.
  • Skills: Strong knowledge of accounting principles, financial regulations, and management accounting in multiple jurisdictions.
  • Software Proficiency: Proficiency in accounting software and Microsoft Excel, Dynamics 365 would be an added advantage.
  • Soft Skills: Excellent analytical, organizational, and communication skills.

Person Attributes:

  • Cultural Sensitivity: Awareness and respect for diverse cultures to navigate international business practices appropriately.
  • Adaptability: Ability to quickly adapt to changes in accounting standards, tax regulations, and client requirements from various jurisdictions.
  • Analytical Thinking: Strong analytical skills to understand and interpret financial data from different regions and make informed decisions.
  • Attention to Detail: Thoroughness in reviewing financial records and reports to ensure accuracy and compliance with international accounting standards.
  • Communication Skills: Clear and concise communication skills, both written and verbal, to explain financial information to clients with varying levels of financial literacy.
  • Customer Service Orientation: A client-focused mindset with the ability to provide excellent customer service and build positive relationships with clients worldwide.
  • Time Management: Efficient time management skills to handle multiple tasks, meet deadlines, and manage workloads from clients in different time zones.
  • Technical Proficiency: Proficient in accounting software and tools, as well as a strong understanding of international accounting principles and standards.
  • Problem-Solving Abilities: Resourcefulness and the ability to solve complex financial issues, considering international regulations and client-specific challenges.
  • Ethical Integrity: Adherence to high ethical standards, especially important when dealing with sensitive financial information from clients across borders.
  • Team Collaboration: Collaboration and teamwork skills to work effectively with colleagues, clients, and stakeholders from diverse backgrounds.
  • Global Business Awareness: Understanding of global economic trends and their potential impact on financial decisions and reporting.
  • Continuous Learning: Willingness to stay updated on changes in international accounting standards, tax laws, and industry best practices.
  • Stress Management: Ability to handle high-pressure situations and tight deadlines inherent in the fast-paced environment of international finance.

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