Field Support Specialist
2 weeks ago
This role is a pivotal part of our operations at Greenro Solutions Ltd, requiring an individual with strong organizational and communication skills to manage various administrative tasks. The primary goal is to ensure that all customer calls are handled efficiently in accordance with the agreed contract.
Responsibilities:
- Log calls with vendors and track their status
- Quotation approval and expiry management
- Returns processing for in-warranty repair parts
- Maintenance of accurate call records and updates
- Petrol card administration and mileage tracking
- Attendance reporting and notification procedures
- Document completion and signature requirements
- Schedule appointments and ensure timely follow-ups
- User communication and escalation protocols
Requirements:
- Grade 12 A and N Diploma in IT or similar field
- Diploma in IT or similar field experience (3-5 years)
- General IT experience (3-5 years)
- IT support experience (3-5 years)
- Good people and customer skills
Benefits:
In this role, you can expect a competitive salary of $60,000 - $80,000 per annum, reflecting your exceptional technical and interpersonal skills.
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