Key Player in Field Support
2 weeks ago
Company Overview: At Greenro Solutions Ltd, we strive to provide exceptional customer service and support to our clients. As a key player in our field support team, you will play a crucial role in ensuring that all customer calls are attended to as per the agreed contract.
Salary: We offer a competitive salary of $70,000 - $90,000 per annum, depending on experience and qualifications.
Job Description:
Primary Responsibilities:
- Ensure all customer calls are attended to as per the agreed contract
- Log calls with vendors
- Quotation approval/expiry status
- Ensure warranty repair parts are returned with all necessary paperwork
Additional Responsibilities:
- Update call records daily at 11:00 AM
- Book mileage correctly on the system as per productivity reports submitted by the field support leader
- Attend appointments only upon request from users and ensure timely updates
Key Performance Indicators:
- Maintain a minimum of 3.5 calls resolved per day for field support and 5 calls resolved per day for onsite support
- Achieve a productive time of over 75%
Required Skills and Qualifications:
- Grade 12 A and N Diploma in IT or similar
- 3-5 years of general IT experience and 3-5 years of IT support experience
- Good people and customer skills
Benefits:
- Comprehensive benefits package including medical aid, life insurance, and pension fund contributions
Others:
- Must have a driver's license and own a reliable car
- Ability to work independently and as part of a team
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