Retention and Collections Manager

3 weeks ago


Johannesburg, Gauteng, South Africa TalentCru Full time
Job Title: Retention and Collections Lead

We are seeking a seasoned professional to lead our newly formed retention/preservation department within Life and Funeral Operations. As a Retention and Collections Lead, you will be responsible for developing and executing strategies that optimize customer retention and manage collections processes from start to finish.

Key Responsibilities:
  • Establish and lead the retention/preservation department, developing departmental goals, strategies, and operational plans aligned with business objectives.
  • Design and implement effective collection strategies to improve retention rates, managing collections processes to ensure timely and efficient resolution of outstanding balances.
  • Utilize customer data and analytics to identify trends, insights, and opportunities for improving retention, developing and implementing churn reduction strategies based on data-driven insights and industry best practices.
  • Collaborate closely with departments such as Customer Service, Sales, Product, and Finance to align retention strategies with overall business goals, communicating effectively with stakeholders to gain buy-in and support for retention initiatives.
  • Monitor key retention metrics and performance indicators, preparing regular reports and presentations on departmental performance and trends.
Requirements:
  • Matric qualification.
  • 8 years of proven experience in a retention/collections environment, preferably within the financial services or insurance industry.
  • Minimum of 2 years in a leadership or managerial role, with demonstrated ability to lead and develop a team.
Preferred Skills:
  • Familiarity with regulatory requirements related to collections processes.
  • Knowledge of funeral insurance products and services is advantageous.
Benefits:
  • Opportunity to lead and shape a newly established department.
  • Career growth and development opportunities within a dynamic and growing organization.


  • Johannesburg, Gauteng, South Africa TalentCru Full time

    {"title": "Retention and Collections Lead", "description": "Job SummaryWe are seeking a seasoned Retention and Collections Lead to join our Life and Funeral Operations team for a 12-month contract. As a key member of our team, you will be responsible for establishing and managing our newly formed retention/preservation department.Key ResponsibilitiesDevelop...


  • Johannesburg, Gauteng, South Africa TalentCru Full time

    Job DescriptionTalentCru is seeking a seasoned professional to lead our newly formed Retention and Collections department. As a key member of our Life and Funeral Operations team, you will be responsible for developing and executing strategies to optimize customer retention and manage collections processes.Key ResponsibilitiesDepartment Leadership: Establish...


  • Johannesburg, Gauteng, South Africa TalentCru Full time

    Job Title: Retention and Collections Lead - Strategic GrowthTalentCru is seeking a seasoned Retention and Collections Lead to spearhead the development and execution of strategies that optimize customer retention and manage collections processes from start to finish.Key Responsibilities:Establish and lead the retention/preservation department within Life and...


  • Johannesburg, Gauteng, South Africa TalentCru Full time

    Key ResponsibilitiesThe ideal candidate will possess a strong leadership background in retention and collections management, with a proven track record of driving business growth and improving customer relationships.Key responsibilities will include:Department Leadership: Establish and lead the retention/preservation department within Life and Funeral...


  • Johannesburg, Gauteng, South Africa Shapiro Shaik Defries and Assoiates Full time

    Job Role: Collections SpecialistAt Shapiro Shaik Defries and Associates, we are seeking a skilled Collections Specialist to join our team. As a Collections Specialist, you will be responsible for contacting debtors and negotiating payment on delinquent accounts. This will involve creating a sense of urgency on the payment thereof, while ensuring high-level...


  • Johannesburg, Gauteng, South Africa Old Mutual Full time

    Job Title: Senior Collections StrategistOld Mutual Finance is seeking a Senior Collections Strategist to join our team. This role is responsible for managing and improving overall collections performance and book growth in a province.Key Responsibilities:Provide remote and face-to-face support to regional and branch network personnel.Provide training and...


  • Johannesburg, Gauteng, South Africa Nedbank Full time

    Job Requisition and Talent Acquisition OverviewREQ: 136455Talent Acquisition: Lebohang MonateRole: Senior Manager: Credit CollectionsJob Family: CreditCareer Stream: Credit CollectionsLeadership Pipeline: Manage ManagersJob PurposeTo lead and monitor the implementation of best practice credit collection strategies and processes, utilising all resources to...


  • Johannesburg, Gauteng, South Africa Old Mutual Full time

    Job Title: Senior Collections CoachDescriptionOld Mutual Finance is seeking a Senior Collections Coach to join their team. This role is responsible for managing and improving overall collections performance and book growth in a province.Key Responsibilities:Provide remote and face-to-face support to regional and branch network personnel.Provide training and...


  • Johannesburg, Gauteng, South Africa Old Mutual Full time

    Job Title: OMF Senior Collections CoachDescriptionOld Mutual Finance is seeking a Senior Collections Coach to join their Collection Team. This is a provincially based role that requires managing and improving overall collections performance and book growth of a province.Key Responsibilities:Provide remote and face-to-face support to regional and branch...

  • Retention Specialist

    2 weeks ago


    Johannesburg, Gauteng, South Africa Energy at Work Projects Full time

    Unlock a Thriving Career as a Retention SpecialistKey Responsibilities:Develop and implement dynamic retention strategies to minimize client churn and maximize revenue growth.Policy Validation: Ensure timely and accurate capture of policies for retained clients to meet company requirements and system cutoffs affecting debit orders.Client Needs Analysis:...


  • Johannesburg, Gauteng, South Africa Shapiro Shaik Defries and Assoiates Full time

    Job RoleTo contact debtors and negotiate payment on delinquent accounts while creating a sense of urgency on the payment thereof. Ensuring high level collections at all times within the set parameters of the Debt Collection Act ('DCA), National Credit Act ('NCA') and the Company policies and procedures.RequirementsMinimum Matric qualification with Maths...


  • Johannesburg, Gauteng, South Africa Old Mutual Full time

    Job DescriptionOld Mutual Finance is seeking a highly skilled and experienced Senior Collections Coach to join their team. As a key member of the Collections Team, this role will be responsible for managing and improving overall collections performance and book growth in a provincially based role.Key ResponsibilitiesProvide expert support to regional and...


  • Johannesburg, Gauteng, South Africa The Engin Room Direct Solutions (Pty) Ltd Full time

    About the RoleThe Insurance Retention Agent will be responsible for interacting with existing customers to perform various retention-related activities, including cross-selling, suggesting alternative products, resolving customer queries and unhappiness, and providing product education to maximize customer experience and positively impact retention.Key...


  • Johannesburg, Gauteng, South Africa Telebest Full time

    Telebest is seeking a skilled Budget Retentions Specialist to join our team. The ideal candidate will have a strong background in sales and retention, with a focus on delivering exceptional customer service and identifying opportunities to secure new business or support retention.Key Responsibilities:Provide a high-quality service to customers, identifying...

  • Retention Specialist

    4 weeks ago


    Johannesburg, Gauteng, South Africa Telebest Full time

    Job Title: Retention Consultant - BudgetTelebest is seeking a skilled Retention Consultant to join our team in the Budget department. As a key member of our team, you will be responsible for providing exceptional customer service while identifying opportunities to secure new business or support retention.Key Responsibilities:Deliver a high-quality service to...


  • Johannesburg, Gauteng, South Africa Old Mutual Full time

    Job Overview Old Mutual Finance is looking for a dedicated Senior Collections Development Coach to join our dynamic Collections Team. This role is essential in enhancing the overall collections efficiency and driving book growth within the assigned province. Key Responsibilities Deliver both remote and in-person support to regional and branch...

  • Retention Specialist

    1 month ago


    Johannesburg, Gauteng, South Africa Telebest Full time

    Job Title: Retention Consultant - BudgetTelebest is seeking a skilled Retention Consultant to join our team in the Budget department. As a key member of our team, you will be responsible for providing exceptional customer service while identifying opportunities to secure new business or support retention.Key Responsibilities:Deliver a high-quality service to...


  • Johannesburg, Gauteng, South Africa VeriCred Collections Full time

    Job DescriptionYou will be representing VeriCred Collections in marketing and new business development to national clients and big corporate companies.Key Responsibilities:Develop and execute marketing strategies to attract national clients.Present our services to potential corporate clients and negotiate deals.Build and maintain high-level client...


  • Johannesburg, Gauteng, South Africa Telebest Full time

    Telebest Opportunity: Retentions Consultant - BudgetWe are seeking a skilled Retentions Consultant to join our team in the Budget department. As a key member of our team, you will be responsible for providing exceptional customer service while identifying opportunities to secure new business or support retention.Key Responsibilities:Deliver a high-quality...


  • Johannesburg, Gauteng, South Africa Energy at Work Projects Full time

    Job Title: Insurance Retention SpecialistEnergy at Work Projects is seeking an experienced Insurance Retention Specialist to join our team. As a key member of our call centre, you will be responsible for exercising innovative retention methods to retain our clients.Key Responsibilities:Develop and implement dynamic retention strategies to reduce policy...