Senior Collections Coach

1 month ago


Johannesburg, Gauteng, South Africa Old Mutual Full time
Job Title: Senior Collections Coach

Description

Old Mutual Finance is seeking a Senior Collections Coach to join their team. This role is responsible for managing and improving overall collections performance and book growth in a province.

Key Responsibilities:
  • Provide remote and face-to-face support to regional and branch network personnel.
  • Provide training and coaching to Financial Consultants, Branch Guides, and Customer Relations Consultants.
  • Focus on poor-performing branches and Financial Consultants, specifically Active Collections to Legal.
  • Manage Debi Check Pre and Post Disbursement.
  • Provide Provincial Managers and Area Managers with advice, guidance, systems, processes, and procedures to facilitate effective collections functions.
  • Drive implementation of Book Retention and Growth strategies based on collections performance.
  • Engage with Call Centre and Pay Date Management and Customer Solutions to provide intelligence around employers in the region.
  • Assist with tracing clients that the Call Centre has not been able to contact.
  • Plan, execute, monitor, and manage all current collections functions/processes for the region assigned.
  • Provide support to Area Managers and Provincial Manager in the region with regards to arrears accounts follow-ups.
  • Generate daily, weekly, and monthly collections reports, trend analysis, quality assessment, and audits per branch, area, and region.
  • Provide collections performance and analysis of daily collections reports.
  • Present monthly collections reporting in Provincial and Regional Meetings.
Requirements:
  • Matric or equivalent NQF level 4 is required.
  • 3-4 years of extensive experience in a collections environment.
  • Ability to converse fluently in at least two official South African languages.
  • Intermediate MS Excel and MS Word skills.
  • Intermediate presentation and facilitation skills.
  • Ability to manage daily, weekly, and monthly set targets consistently.
  • Manage your portfolio on a day-to-day basis, ensuring due process is followed.
  • Collect and collate pay date information received from the front end and deliver to the PDM team.
  • Understanding of Debi Check.
  • Fully skilled across all Old Mutual Finance products and processes would be advantageous.
  • Must have own transport and ability to travel.
  • Valid Driver's License - Code B.
Skills:
  • Debi Check.
  • Telephone etiquette.
  • Coaching and Training.
  • Single Client View knowledge and experience.
  • Report writing.
  • Excel literacy and PowerPoint skills.
  • Good verbal and non-verbal communication skills.
  • Presentation and facilitation.
  • Analytical skills.
  • Stakeholder management.
  • Collaboration.


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