Senior Manager: Credit Collections

1 month ago

Johannesburg, Gauteng, South Africa Nedbank Full time
Job Requisition and Talent Acquisition Overview

REQ: 136455

Talent Acquisition: Lebohang Monate

Role: Senior Manager: Credit Collections

Job Family: Credit

Career Stream: Credit Collections

Leadership Pipeline: Manage Managers

Job Purpose

To lead and monitor the implementation of best practice credit collection strategies and processes, utilising all resources to minimise collection risks while providing client services, in line with business strategic objectives. To rehabilitate and retain profitable clients by implementing world-class collection methods and strategies by effectively directing and co-ordinating the activities of staff and third parties in order to maximise collections and recoveries and minimise operational costs.

Key Responsibilities
  1. Ensure team meets collection and recoveries targets by setting & monitoring individual targets utilising national benchmarks, resource and capacity planning, process management, exceptions reporting and taking corrective action.
  2. Provide account of the department activities and achievements by generating applicable business performance matrix in appropriate format, drafting reports and presenting to the relevant governance forums.
  3. Rehabilitate and retain profitable clients by implementing cost-effective collection methods and strategies.
  4. Align department goals to the business unit and the bank by incorporating future predictions into business unit 3 years plans.
  5. Build and maintain effective stakeholder relationships by regular communication and attending appropriate forums.
  6. Manage vendor relationships by monitoring performance according to Service Level agreements (SLAs).
  7. Build trust in working relationships by communicating, knowledge sharing, ensuring proper handover processes and establishing common understanding of product & client grouping.
  8. Monitor business results by analysing performance data from the Management Information System (MIS), actioning audit reports (Internal & External), taking corrective action and evaluating effectiveness of processes, policies and procedures.
  9. Understand resources and infrastructure requirements by evaluating applicability & relevance of processes, strategies and asset policy.
  10. Monitor and evaluate external vendor services by continuous measurement on the relevance of the services.
  11. Execute on appropriate governance by reporting to relevant governance forums, driving actioning of audit reports, considering various risks on a continued basis and ensuring appropriate policies and procedures are in place.
  12. Create appropriate environment for high-performance culture by providing leadership insight, succession planning & organising, coaching and up-skilling team.
  13. Build sound and best practices strategies and processes to contact clients, reduce risk and provisions.
  14. Ensure that measurements are in place such as Payment due successes, Cure Rates, kept rates and Default Rates are met.
  15. Manage performance of direct reports and hold them accountable for managing the performance of their reports.
  16. Manage the delivery of cross-functional teams by analysing information and giving feedback on identified areas of concern.
  17. Identify relevant development needs by assessing own performance and behaviour through formal and informal feedback.
  18. Drive to execute own and direct reports planned development by attending learning, seeking coaching or other industry or technical learning events and opportunities.
  19. Maintain a capable high-performing team by identifying a talent pool through conducting career conversations and utilising the talent grid principles and developing talent retention programmes (e.g. rotation).
  20. Build depth of skills and knowledge in the team of managers by sharing knowledge and insight with team members, ensuring mentoring, coaching and day-to-day activities.
  21. Ensure transformational targets are met through consideration of targets during the staff recruitment, retention and training process and utilising suppliers listed on the preferred supplier list for department.
  22. Deliver a world-class service through others by ensuring a client-centric culture through required interventions.
  23. Identify areas of resource inefficiencies and promote optimisation through promoting multi-skilling and addressing capacity gaps by reviewing and improving work processes.
  24. Improve productivity and reduce costs by improving work processes through offering innovative ideas and input and soliciting input from managers and teams.
People SpecificationEssential Qualifications - NQF Level
  • Advanced Diplomas/National 1st Degrees
Preferred Qualification
  • Relevant NQF 6 Qualification in Financial Management.
Essential Certifications
  • Admitted attorney or Advocate
Minimum Experience Level
  • 5 to 10 years' experience in collections and recoveries or risk management environment which includes a leadership role.
Technical / Professional Knowledge
  • Business administration and management
  • Capacity planning
  • Financial Accounting Principles
  • Governance, Risk and Controls
  • Organisational behaviour theory
  • Principles of project management
  • Relevant regulatory knowledge
  • Strategic planning
  • Management information and reporting principles, tools and mechanisms
  • Client Service Management
Behavioural Competencies
  • Decision Making
  • Driving for Results
  • Planning and Organising
  • Aligning Performance for Success
  • Delegation and Empowerment
  • Influencing

 

Please contact the Nedbank Recruiting Team at +27 860 555 566

  • Senior Credit Card Collections Specialist

    2 months ago

    Johannesburg, Gauteng, South Africa Isilumko Staffing Full time

    Senior Credit Card Collections SpecialistIsilumko Staffing is seeking a highly skilled Senior Credit Card Collections Specialist to join our team in Sandton. The ideal candidate will have a proven track record of success in late-stage credit card collections, with a strong focus on customer service and problem-solving.Key Responsibilities:Collect outstanding...

  • Senior Credit Card Collections Specialist

    2 weeks ago

    Johannesburg, Gauteng, South Africa Isilumko Staffing Full time

    We are seeking a Senior Credit Card Collections Specialist to join our team in Sandton on a 3-month contract.The ideal candidate will have a strong track record of credit card collections experience, with a focus on late-stage collections for top banks.Key responsibilities will include:Providing excellent customer service and resolving customer complaints in...

  • Senior Manager: Collections Lead

    4 weeks ago

    Johannesburg, Gauteng, South Africa Nedbank Full time

    Job OverviewNedbank is seeking a highly skilled and experienced Senior Manager: Collections to lead and monitor the implementation of best practice credit collection strategies and processes.Key ResponsibilitiesDevelop and implement effective credit collection strategies to minimize collection risks and maximize recoveries.Lead a team of credit collectors...

  • Senior Collections Strategist

    2 months ago

    Johannesburg, Gauteng, South Africa Network Recruitment Full time

    {"Job Title": "Senior Collections Strategist", "Job Description": "Key ResponsibilitiesAs a Senior Collections Strategist, you will provide strategic direction to the collection's function, identifying opportunities for improvement, optimization, and expansion to achieve business objectives. You will develop, implement, and monitor appropriate models and...

  • Senior Credit Risk Analyst

    4 days ago

    Johannesburg, Gauteng, South Africa Credit Link Placements Full time

    At Credit Link Placements, we are seeking an experienced Senior Credit Risk Analyst to join our team. The successful candidate will be responsible for assessing and mitigating risk by carrying out a comprehensive credit risk function.Key Responsibilities:Assess client's business, financial statements, and management accounts to provide recommendations on new...

  • Credit Collection Specialist

    2 days ago

    Johannesburg, Gauteng, South Africa Tower Group Full time

    Job Title: Credit Collection SpecialistTower Group is seeking a skilled Credit Collection Specialist to join our team.Estimated Salary:$60,000 - $80,000 per annum (dependent on experience)About the RoleWe are looking for an experienced Credit Controller to manage allocated debtors and maintain accurate client information. The successful candidate will be...

  • Credit and Collections Assistant

    2 weeks ago

    Johannesburg, Gauteng, South Africa Unique Personnel Ltd Full time

    Job Title: Credit and Collections AssistantCompany: Unique Personnel LtdUnique Personnel Ltd is seeking a Credit and Collections Assistant to support the company's fiscal policy in the field of debt control and collection of monies. As a key member of the team, you will be responsible for the control of credit facilities to the client base, monitoring credit...

  • Senior Credit Card Collections Specialist

    4 weeks ago

    Johannesburg, Gauteng, South Africa Isilumko Staffing Full time

    Job Title: Late Stage Credit Card Collections AgentIsilumko Staffing is seeking a highly skilled and experienced Late Stage Credit Card Collections Agent to join our client in Sandton on a 3-month contract.Key Responsibilities:Collecting outstanding credit card debts from clients in a professional and courteous mannerUtilizing strong communication and...

  • Senior Credit Risk Manager

    3 weeks ago

    Johannesburg, Gauteng, South Africa Network Recruitment Full time

    Job Title: Senior Credit Risk ManagerJob Summary: We are seeking an experienced Senior Credit Risk Manager to join our team at Network Recruitment. The ideal candidate will have a strong background in credit management and a passion for process improvements.Key Responsibilities:Oversee and manage credit risks across the credit life cycle and throughout all...

  • Credit and Collections Specialist

    1 month ago

    Johannesburg, Gauteng, South Africa Alfa Laval Full time

    About the RoleWe are seeking a highly motivated and detail-oriented Credit and Collections Intern to join our team at Alfa Laval Africa. As a key member of our Finance Shared Service, you will be responsible for supporting the Regional Credit and Collections Manager in various tasks related to credit and collections.Key ResponsibilitiesAllocate payments on a...

  • Senior Credit and Collections Professional

    1 week ago

    Johannesburg, Gauteng, South Africa Tower Group Full time

    Job SummaryTower Group is seeking a highly skilled Credit and Collections Professional to join our team. In this role, you will be responsible for ensuring timely and efficient payment from our customers, as well as minimizing bad debt and resolving any disputes that may arise. Key ResponsibilitiesEnsure 100% of all KPI targets are met in line with our...

  • Credit and Collections Specialist

    3 weeks ago

    Johannesburg, Gauteng, South Africa Tower Group Full time

    Purpose of the RoleTo effectively manage allocated debtors and maintain a high level of customer satisfaction, the successful candidate will be responsible for collecting payments according to established terms, performing daily account reconciliations, and maintaining accurate client information.Key ResponsibilitiesCollect payments from debtors in a timely...

  • Credit Card Collections Specialist

    1 month ago

    Johannesburg, Gauteng, South Africa Isilumko Staffing Full time

    Job Title: Collections AgentWe are seeking an experienced Collections Agent (Credit Cards) who has worked at one of the top banks in South Africa doing Credit Card collections.The portfolio consists of credit cards only. The requirements are as follows:Knowledge of the full collections process.Capturing client information on the system and making notes after...

  • Credit Collection Specialist

    4 weeks ago

    Johannesburg, Gauteng, South Africa Select One Full time

    Job Title: Credit ControllerWe are seeking a highly skilled Credit Controller to join our team at Select One. As a Credit Controller, you will be responsible for managing the hospital group's accounts receivable, generating and distributing invoices, and monitoring payment deadlines.Key Responsibilities:Track and Manage Outstanding Accounts: Monitor and...

  • Credit Card Collections Specialist

    2 months ago

    Johannesburg, Gauteng, South Africa Isilumko Staffing Full time

    Job Title: Collections AgentWe are seeking an experienced professional to join our team as a Collections Agent (Credit Cards) at one of the top banks in South Africa. The ideal candidate will have a strong background in credit card collections and a proven track record of success in managing early-stage collections.Key Responsibilities:Capture client...

  • Credit Manager

    4 weeks ago

    Johannesburg, Gauteng, South Africa Professional Resources Partners Pty Ltd Full time

    Job Title: Credit ManagerJob Summary:We are seeking a highly skilled and experienced Credit Manager to join our team at Professional Resources Partners Pty Ltd. The successful candidate will be responsible for managing the company's credit and collections activities, ensuring timely payment from customers, and maintaining accurate records.Key...

  • Credit Card Collections Specialist

    1 week ago

    Johannesburg, Gauteng, South Africa Isilumko Staffing Full time

    We are seeking an experienced Credit Card Collections Specialist to join Isilumko Staffing. The ideal candidate will have worked at one of the TOP banks in SA doing Credit Card collections.The portfolio only consists of credit cards. The requirements are as follows:Knowledge of the full collections process.Capturing client information on the system and...

  • Credit Card Collections Specialist

    4 weeks ago

    Johannesburg, Gauteng, South Africa Isilumko Staffing Full time

    Job Title: Collections AgentWe are seeking an experienced professional to join our team as a Collections Agent (Credit Cards) at one of the top banks in South Africa. The ideal candidate will have a strong background in credit card collections and a proven track record of success in managing early-stage collections.The role involves capturing client...

  • Credit and Collections Specialist

    3 weeks ago

    Johannesburg, Gauteng, South Africa Tower Group Full time

    Purpose of Job:To effectively manage the debtor's book by overseeing allocated debtors and ensuring timely payments.Key Responsibilities:Collect payments according to established payment terms.Perform daily reconciliations of allocated accounts.Maintain accurate and up-to-date client information on the system.Process payments, bank deposits, and journals as...

  • Credit and Collections Specialist

    4 weeks ago

    Johannesburg, Gauteng, South Africa Alfa Laval Full time

    About the RoleWe are seeking a highly motivated and detail-oriented Credit and Collections Intern to join our team at Alfa Laval Africa. As a key member of our Finance Shared Service, you will be responsible for supporting the Regional Credit and Collections Manager in various tasks related to payment allocation, customer communication, and credit...