Retention Specialist
2 weeks ago
Telebest is seeking a skilled Retention Consultant to join our team in the Budget department. As a key member of our team, you will be responsible for providing exceptional customer service while identifying opportunities to secure new business or support retention.
Key Responsibilities:
- Deliver a high-quality service to customers, identifying opportunities to secure new business or support retention.
- Set clear objectives for each call and ask relevant questions to evaluate the customer's level of interest.
- Identify the products or services that best meet the customer's stated needs.
- Maintain a deep understanding of Telebest's policies and procedures, as well as relevant regulatory codes and codes of conduct.
- Utilize performance management systems to enhance personal performance.
- Stay up-to-date with relevant technology, external regulations, and industry best practices.
Requirements:
- Matric or SAQA accredited qualification - essential.
- Regulatory exam 5 would be advantageous.
- 1 year sales experience - essential.
- 1 year retentions experience - advantageous.
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