Customer Service Representative

3 weeks ago


Johannesburg, Gauteng, South Africa Lionheart Marketing Full time

We are seeking a highly motivated and customer-centric individual to join our team as a Retail Assistant at Lionheart Marketing. This role is an excellent opportunity for someone who is passionate about delivering exceptional customer experiences.

The ideal candidate will have a strong desire to provide personalized service, a friendly demeanor, and a passion for building strong relationships with customers. Key responsibilities include:

  • Customer Service
    • Greet customers in a professional manner and ensure a positive shopping experience.
    • Assist customers with their queries and provide product knowledge and recommendations as needed.
    • Handle customer complaints or concerns with a problem-solving mindset and escalate issues when necessary.
    • Process customer transactions accurately and efficiently using our point-of-sale system.
  • Product Display and Merchandising
    • Restock shelves and display racks, ensuring products are visually appealing.
    • Label and price products accurately, ensuring correct pricing and promotional signage.
    • Maintain inventory levels and inform the store manager of any shortages or discrepancies.
  • Store Operations
    • Participate in regular inventory audits as required, ensuring accurate stock levels.
    • Ensure all areas of the store are kept clean, tidy, and well-maintained at all times.
    • Perform opening and closing duties, including cash register reconciliation, cleaning, and restocking for the next day.

As a valued member of our team, you will receive a competitive salary of $45,000 - $55,000 per annum, depending on experience.



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