Senior Operations Manager for Customer Experience

Job OverviewA highly skilled Customer Experience Leader is required to guide, oversee, develop, and inspire their team to achieve exceptional results. Key responsibilities include:Key ResponsibilitiesManage team performance and achievement of key performance indicators (KPIs).Leave and absence management, ensuring required resourcing is available as per...

Are you a customer experience enthusiast with a passion for delivering exceptional service? We are seeking an experienced Customer Service Adviser to join our global team. As a Customer Experience Associate Lead, you will play a vital role in providing high-quality responses to customers, maintaining performance standards, and attending to high volumes of...

Job Overview: We are seeking a skilled Operational Communications Specialist to join our team at Customer Experience People SA Ltd. This role will focus on building and leading a strategic communications plan to drive engagement and support activity for all colleagues. The ideal candidate will have a strong background in marketing or a related field, with a...

About the Role:We are seeking an exceptional Internal Operations Communication Manager to join our team at Customer Experience People SA Ltd. This is a unique opportunity to make a significant impact on our internal communication landscape.Key Responsibilities:Tailor and deliver a wide range of impactful communication services, including strategic planning...

Job OverviewThe role sits within a newly created team, enabling us to significantly improve our internal communications with teams across South Africa and UK Operations. It will focus on building and leading a strategic communications plan, driving engagement and supporting activity for all colleagues. The role, based in our Cape Town office, will provide...

We are seeking an ambitious and driven Customer Service Representative with excellent communication skills to join our global team at Customer Experience People SA Ltd.About the Role:Provide exceptional responses to customer inquiries, maintaining high quality of services and performance standards.Proactively identify issues and problems before they arise,...

OverviewArmstrong Appointments is seeking a seasoned General Manager to lead customer success operations.Job DescriptionThe successful candidate will oversee customer support, client success, installation project management, and onboarding for our digital parking management platform.Main ResponsibilitiesManage customer support teamsDevelop and execute client...

Key Responsibilities:Staff ManagementRecruit, train, and supervise call centre staff.Develop performance goals and objectives for the teamConduct regular monthly performance evaluations and provide feedbackOperational OversightOversee day-to-day call centre operations, ensuring efficiency and productivityDevelop and implement call centre policies and...

ABC is a dynamic and innovative company that values excellence in customer service. We are seeking a highly skilled Senior Customer Experience Manager to join our team.Job Overview:We offer a competitive salary of $65,000 - $85,000 per year, depending on experience, as well as a comprehensive benefits package. The successful candidate will have the...

Role OverviewWe are seeking a highly skilled and experienced Senior Content Manager to lead our content initiatives across various platforms. As part of the Africa-Experience team, you will be responsible for guiding and overseeing the content creation process from start to finish.Key Responsibilities:Content Creation Management: Oversee the strategic...

Job Title: Senior Operations Manager - Customer ServiceWe are seeking an experienced Senior Operations Manager to lead our customer service team in the UK. As a key member of our operations team, you will be responsible for managing a team of customer service representatives and ensuring that our customers receive exceptional service.

Job Title: Logistics Operations ManagerAgrimark Operations Limited is seeking a highly motivated and experienced Logistics Operations Manager to join our dynamic team. As a key member of our operations team, you will be responsible for the overall management of our distribution centre, ensuring efficient and effective logistics operations.Main...

Job Title: Operations Team Lead - Customer ExperienceEstimated Salary: £45,000 - £55,000 per annumAbout the Role:We are seeking an experienced Operations Team Lead to join our team at WNS Global Services. As a key member of our customer experience team, you will be responsible for leading a team of Senior Associates to create a customer-centric culture...

**Job Overview:**The role sits within a newly created team, allowing us to significantly improve the way we engage with our internal teams across South Africa and UK Operations. We are seeking a skilled Strategic Communications Business Partner to join our team and drive engagement and supporting activity for all of our colleagues.**Key...

Job Summary: We are seeking a highly skilled Retail Store Manager to oversee the operations of our retail store, with a focus on growth, optimisation, and customer satisfaction. As a key member of our team, you will be responsible for executing sales strategies, managing inventory, staff, and operational systems to achieve financial objectives.Key...

Job Title: Retail Store Operations ManagerCompany: Agrimark Operations LtdDescription:We are seeking an experienced Retail Store Operations Manager to join our team at Agrimark Operations Ltd. The successful candidate will be responsible for managing a retail store, overseeing sales, staff, inventory, and operational & administrative systems and controls.Key...

About the RoleWe are seeking a skilled Software Engineer to join our team of innovators. As a key member of our engineering team, you will be responsible for building and maintaining scalable applications that meet the needs of our users. Your expertise in software development, combined with your passion for delivering high-quality solutions, will make you a...

Job Title: Senior Group Manager - Customer Experience LeaderJob Summary:We are seeking a highly experienced Senior Group Manager to lead our Inbound Service, Sales and Retentions Department. The successful candidate will be responsible for creating and instilling a service, sales and retentions culture in a customer-centric and high-performance...

Job OverviewThe role of Internal Operations Communication Manager sits within a newly created team at Customer Experience People SA Ltd, allowing us to significantly improve the way we engage with our internal teams across South Africa and UK Operations.Key Responsibilities:Tailor and deliver a wide range of impactful communication services, including...

Job Title: Senior Group Manager - Customer Experience LeaderJob Summary: We are seeking a highly experienced Senior Group Manager to lead our Inbound Service, Sales, and Retentions Department. The successful candidate will create and instill a customer-centric culture, driving revenue growth and retention through effective management of people, metrics, and...