Customer Success Expert

4 days ago


Cape Town, Western Cape, South Africa ChatScale Full time

About ChatScale

We're an innovative company that values professional and empathetic communication with our customers. Our team is dedicated to delivering exceptional results, and we're looking for a like-minded individual to join us.

Job Summary

This role offers the opportunity to work in a dynamic environment where you can develop your skills and contribute to our growth. As a Customer Success Expert, you'll be responsible for building strong relationships with our customers through text message communication.

Your Key Responsibilities

  • Deliver excellent customer service via text message
  • Develop and maintain a deep understanding of our customers' needs and preferences
  • Work closely with internal teams to resolve customer issues and improve overall satisfaction

What We Offer

We provide a comprehensive package of benefits, including:

  • A competitive base salary of $333 USD per month
  • The opportunity to earn additional income through performance-based commission
  • A flexible working schedule that allows you to work from home
  • Ongoing training and development opportunities to help you grow in your role

Requirements

To be successful in this role, you'll need:

  • Excellent communication and interpersonal skills
  • Strong written and spoken English language skills
  • The ability to work independently and as part of a team


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