Customer Success Manager
5 days ago
We are seeking a Customer Success Manager to join our team at Ello Technology SA. The successful candidate will be responsible for collaborating with team leads and account managers to ensure cohesive service delivery.
About the Role:
The Customer Success Manager will be responsible for collaborating with team leads and account managers to ensure cohesive service delivery. This includes working closely with the Customer Care Support Team Lead and Customer Care Account Managers to align technical support activities with customer account strategies.
Key Performance Indicators (KPIs):
- SLA Compliance Rate: Achieve a 95% or higher compliance rate.
- Customer Satisfaction (CSS) Score: Maintain a CSS score of 95% or higher.
- Project Support Efficiency: Ensure a target success rate of 95% in technical project support.
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Customer Success Manager
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Customer Success Manager
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Customer Service Success Manager
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Customer Success Representative
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Customer Success Executive
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Customer Success and Sales Leadership
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