Technical Support Specialist

1 month ago


Cape Town, Western Cape, South Africa Parvana Full time
Job Description
About Our Client:
Parvana is a global company with a presence in multiple regions, employing over 500 professionals. We're committed to unity and integrity, fostering a diverse team of engineers, developers, and specialists in finance, HR, digital infrastructure, and marketing.

Responsibilities:
  • Deliver technical support with efficiency, reliability, and professionalism, ensuring exceptional client satisfaction.
  • Evaluate incident priorities, adhering to service level agreements and ensuring consistent delivery.
  • Provide support for hosted services, solutions, and associated infrastructure, ensuring seamless operation.
  • Deploy, monitor, optimize, and manage hosted services and solutions.
  • Troubleshoot and resolve incidents to maintain smooth operations.
  • Prioritize open communication throughout the support process, keeping stakeholders informed.
  • Embrace challenges as opportunities to own problems, foster constructive problem-solving, and execute solutions.

Requirements:
Data analysis, SQL, Linux, PostgreSQL, Web Servers

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