Cyberlogic Infrastructure Support Specialist

5 days ago


Cape Town, Western Cape, South Africa Hyperclear Tech Full time

Job Summary:

We are seeking a highly skilled Cyberlogic Infrastructure Support Specialist to join our team at Hyperclear Tech. As a key member of our Managed Services support landscape, you will be responsible for providing advanced technical support and troubleshooting for server, networking, and internet-related issues in a fast-paced, enterprise IT environment.

The successful candidate will have extensive experience in IT infrastructure support, with a deep understanding of server and network concepts, as well as the ability to identify and resolve complex issues.

This is an excellent opportunity for individuals who enjoy working with cutting-edge technologies and are passionate about delivering high-quality solutions to our clients.

About Cyberlogic:

Cyberlogic is a trusted Managed Solutions Provider with offices in South Africa, Mauritius, and the UK. We serve a diverse range of clients, spanning numerous industries, including the international maritime sector. Our areas of expertise include IT leadership, cyber security, cloud solutions, and business intelligence.

Responsibilities:

  • Advanced Troubleshooting: Diagnose and resolve complex technical issues that cannot be addressed by lower support levels. Lead post-incident root cause (RCA) investigations around recent high-impact / major incidents at clients.
  • Infrastructure Management: Facilitate the support, management, and maintenance of complex hybrid IT infrastructures. Ensure the stability, reliability, and security of various systems, including network services, Windows Servers, LAN, WAN, and WLAN networks.
  • Performance Optimization: Conduct performance analysis and optimization of systems to enhance efficiency. Proactively identify and address potential bottlenecks and system vulnerabilities.
  • Mentoring and Training: Provide guidance and mentorship to monitoring and Infrastructure support technician staff. Conduct training sessions to enhance the skills and knowledge of the team.
  • Documentation: Maintain comprehensive documentation for configurations, procedures, and troubleshooting steps. Ensure that knowledge is shared effectively within the team.
  • Incident Response and Planning: Develop and test incident response plans for critical situations. Act as a point of escalation for major incidents, coordinating resolution efforts.

Requirements:

To be successful in this role, you will need:

  • 5-7 years of experience in a technical support or infrastructure role, preferably in a managed services or enterprise IT environment with a focus on server and network support.
  • Advanced knowledge of IT server and networking concepts, including Windows Server operating systems, networking protocols, DNS, DHCP, TCP/IP, and advanced network troubleshooting.
  • Excellent customer service and communication skills, with the ability to explain technical concepts to non-technical users.
  • Excellent organizational and time-management skills, with the ability to manage multiple priorities in a fast-paced environment.

Benefits:

We offer a competitive salary package, including a base salary of R 800,000 per annum, plus benefits such as medical aid, retirement funding, and annual bonuses.

Location:

This role is based in Stellenbosch or Woodmead, with remote work options available.



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