Technical Support Specialist: IT Infrastructure
6 days ago
We are seeking a skilled Technical Support Specialist to join our team at BCXP, where you will play a vital role in ensuring the smooth operation of our IT infrastructure.
Key Responsibilities- To provide timely and effective technical support for incidents arising from hardware deployed in stores, ensuring first-time resolution without return trips.
- To actively participate in all first-time installations and project rollouts, advising on issues and providing training and support for junior resources.
- To diagnose and resolve incidents onsite with clients, utilizing your expertise in IT infrastructure deployed or to be installed in stores for various contracted clients.
- To provide guidance and support to junior technicians experiencing difficulties onsite when attending to incidents and/or installations.
- To successfully perform and advise on a range of defined tasks associated with operating and controlling installed hardware and software, ensuring effective and efficient execution of all tasks and procedures to agreed levels of service or specific requirements.
- To drive SLA compliance on all maintenance and non-maintenance incidents, as well as preventative maintenance.
- NQF 4 qualification (Grade 12 National Diploma) is mandatory.
- A minimum of 2 years' experience in a similar field is preferred.
- CompTIA A+ and Linux certification is highly desirable.
This role offers a competitive salary of approximately $60,000 per annum, depending on location. As a key member of our team, you can expect a dynamic work environment, opportunities for professional growth and development, and a comprehensive benefits package.
About UsBCXP is a leading provider of innovative solutions and services, committed to delivering exceptional results and exceeding client expectations. We believe in fostering a collaborative and inclusive work environment, empowering our team members to grow professionally and personally.
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