IT Infrastructure Support Specialist

1 month ago


Cape Town, Western Cape, South Africa Persona Staff Full time
About Us

At Persona Staff, we pride ourselves on providing top-notch IT solutions to our clients. Our team of experts is dedicated to delivering exceptional service and support.

Job Overview

We are seeking an experienced IT Infrastructure Support Specialist to join our team. This role will be responsible for providing technical assistance and support to our clients, ensuring that their IT systems are running smoothly and efficiently.

Estimated Salary Range

R120 000 - R180 000 per annum, depending on experience.

Key Responsibilities
  • Technical Support: Provide timely and effective technical support to clients via phone, email, and remote access.
  • System Administration: Install, configure, and maintain Windows operating systems, as well as Microsoft Office applications.
  • Network Management: Troubleshoot and resolve network issues, including DNS, DHCP, and wireless connectivity.
  • Cybersecurity: Implement and maintain security measures to protect client networks from cyber threats.
Required Skills and Qualifications
  • Technical Expertise: 2-4 years of experience in a similar role, with a strong understanding of Windows Server, Exchange, and Google Gsuite.
  • Communication Skills: Excellent communication skills, with the ability to explain technical concepts in a clear and concise manner.
  • Problem-Solving Skills: Strong problem-solving skills, with the ability to troubleshoot complex technical issues.
  • Teamwork: Ability to work collaboratively as part of a team, with a focus on delivering excellent customer service.
Benefits
  • Competitive Salary: R120 000 - R180 000 per annum, depending on experience.
  • Ongoing Training: Opportunities for ongoing training and development, to ensure that you stay up-to-date with the latest technologies.
  • Friendly Work Environment: A friendly and supportive work environment, with a focus on teamwork and collaboration.


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