Technical Support Specialist for Western Cape

1 week ago


Cape Town, Western Cape, South Africa Parvana Full time

Seeking a Technical Support Specialist to join Parvana's team in the Western Cape, providing exceptional technical support with efficiency and professionalism.

About the Role

This exciting opportunity is ideal for individuals with 3+ years of experience in application support, proficient in SQL (Microsoft and PostgreSQL) and Linux, as well as strong problem-solving abilities and excellent communication skills.

As a Technical Support Specialist, you will be responsible for delivering high-quality support services, ensuring seamless operation of hosted services and solutions, and prioritizing effective communication throughout the support process.

Key Responsibilities:
  • Deliver technical support with efficiency, reliability, and professionalism.
  • Evaluate incident priorities to ensure consistent adherence to service level agreements (SLAs).
  • Provide support for hosted services, solutions, and associated ICT infrastructure.
  • Handle deployment, monitoring, optimization, and management of hosted services and solutions.
  • Troubleshoot and resolve incidents to maintain smooth operations.
Requirements:
  • 3+ years of relevant work experience.
  • Proficient in SQL (Microsoft and PostgreSQL) and Linux.
  • Strong problem-solving abilities and excellent communication skills.
  • Familiarity with Web Server and server performance optimization.
  • Proficient in cloud computing and managing cloud-based infrastructure.
Compensation and Benefits:

The estimated salary for this role is R800,000 - R1,200,000 per annum, commensurate with experience.

About Parvana:

We are a dynamic organization committed to excellence in technology and innovation. If you are a motivated individual with a passion for IT, we encourage you to apply for this exciting opportunity.



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