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Global Client Advocate

1 week ago

Cape Town, Western Cape, South Africa impact Full time
About the Job
We're looking for a skilled Customer Solutions Specialist to join our dynamic team. As a support engineer, you'll be responsible for troubleshooting technical issues, collaborating with internal teams, and developing creative solutions to client problems. This is an excellent opportunity to leverage your skills and experience in a fast-paced, innovative environment.

Key Responsibilities:
  • Provide technical support to clients during US EST time zone hours.
  • Collaborate with internal teams to resolve complex technical issues.
  • Develop and implement processes to improve customer experience and operational efficiency.
  • Analyze data to identify trends and areas for improvement.
  • Communicate effectively with clients and internal stakeholders.