Global Client Consultant

6 days ago


Cape Town, Western Cape, South Africa Lufthansa Group Full time
Job Description

We're looking for a skilled Customer Service Representative to join our team As a Customer Service Representative, you'll provide exceptional customer service to LH Group passengers via phone calls, ensuring a smooth and enjoyable travel experience.

Key Responsibilities
  • Handle incoming calls from passengers, addressing their queries and concerns in a timely and professional manner.
  • Resolve issues efficiently, providing solutions that meet passenger needs and expectations.
  • Maintain accurate records of passenger interactions, using computer systems and standard software to track progress and outcomes.
Requirements
  • 1-2 years of customer service experience, preferably in a call centre environment.
  • Fluency in English and French, both verbal and written.
  • Valid Asylum Seeker or Refugee Status Document.
  • Matric or High School Diploma.
  • Proven customer service and sales skills, with a strong ability to build rapport with passengers.
  • Good understanding of computer systems and standard software.
  • Availability and ability to work rotating shifts and public holidays.


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