Technical Advocate for AWS
3 days ago
AWS Support Engineering is a customer-facing global organization that provides technical support to our customers as well as our internal teams.
This role offers the opportunity to work with leading companies and develop expertise in cloud technologies, including AWS services.
Main Responsibilities- Solving customer's cases through a variety of contact channels (telephone, email, and web/live chat), applying advanced troubleshooting techniques to provide tailored solutions and working with them to dive deep into the root cause of an issue.
- Acting as interviewer in hiring processes, and coach/mentor new team members.
Skills and Qualifications:
- 3+ years of software development, and 3+ years of technical support experience
- Experience troubleshooting and debugging technical systems
- Experience working with atleast one of the IaC tools (Cloudformation, Terraform, CDK) and one of Configuration Management tools (AWS OpsWorks, Chef, Puppet, Ansible).
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