Training Program Manager, Global Learning

3 weeks ago


Cape Town, Western Cape, South Africa Amazon Full time
Job title : Training Program Manager, Global LearningJob Location : Western Cape, Cape TownDeadline : March 26, 2025Quick Recommended Links
  • Jobs by Location
  • Job by industries

Key job responsibilities

  • Coordinate, plan, design, deliver and facilitate CS training such as new hire, continuing education, launch training for new services, and other CS specific training as needed. This includes classroom or virtual instructor led training, webinars, and blended instructor-led learning and online self-directed modules or materials.
  • Prepare for Training Delivery by granting tool permissions to trainees prior to the class, create Adobe Connect training room, send trainee invites based on training dates communicated by global PM, review the training materials and complete the curriculum preparation (create test cases, find samples, create slack group and mailing list).
  • Identify knowledge gaps through observations, focus groups, quality checks, and data analyses and propose specific training topics based on findings.
  • Monitor, track and report on training completion metrics.
  • Assist with development and validation of training materials, learner engagement strategies and evaluation plans.
  • Conduct targeted coaching as a part of training sessions and communicate opportunities to the CS Leadership team to ensure continuous support to employees outside of the training.
  • Establish and maintain subject matter expertise on CS workflows.
  • Model "Learn and Be Curious" by rapidly learning about new products/services and processes as needed.
  • Continuously act as an advocate and evangelist of Amazon Voice and culture. Remain Customer obsessed, and provide the best possible training/learning experience to the CS employees.
  • Escalate employee issues to the Training Operations and/or Customer Service Manager.
  • Mentor and coach Trainers and Training Assistants.

BASIC QUALIFICATIONS

  • 2+ years of program or project management experience

PREFERRED QUALIFICATIONS

  • Experience managing new hire training programs, continuing education programs, or similar training and development projects/initiatives.
  • Experience using e-learning software (Articulate Storyline 2, Camtasia, or similar), Cornerstone LMS (or similar), and conferencing tools.
  • Experience developing and supporting training for technical/IT-related positions
  • Experience with technical customer service organizations
  • Meets/exceeds Amazon's leadership principles requirements for this role
  • Meets/exceeds Amazon's functional/technical depth/complexity for this role
  • Experience creating/editing resources and communication for knowledge transfer and skill development; includes collaborating with subject matter experts and managers to write/develop technical content.
  • Administrative / Management  jobs


  • Cape Town, Western Cape, South Africa Amazon Full time

    Job title : Training Program Manager, AWS Global LearningJob Location : Western Cape, Cape TownDeadline : March 26, 2025Quick Recommended LinksJobs by Location Job by industries Key job responsibilitiesCoordinate, plan, design, deliver and facilitate Support Engineering (SE) trainings such as new hire, continuing education, launch training for new...


  • Cape Town, Western Cape, South Africa KVR Training Full time

    KVR Training invites applicants for a comprehensive Production Operator Level 3 learnership program, designed to provide learners with invaluable industry experience and a solid foundation for future success.Program Details:This learnership is tailored for individuals with a strong educational record, particularly those with a Grade 12 qualification.Learners...


  • Cape Town, Western Cape, South Africa MSC Cruises Full time

    KEY RESPONSIBILITIESOversee the learning & development programs, is the e-learning system owner onboard and ensure all crew are knowledgeable and compliant with regulations through our e-learnings Ensure consistent reporting and observance of all learning requirements, including e-learning Take care of the Train the Trainer training onboard, the learning...


  • Cape Town, Western Cape, South Africa MSC Cruises Full time

    KEY RESPONSIBILITIESOversee the learning & development programs, is the e-learning system owner onboard and ensure all crew are knowledgeable and compliant with regulations through our e-learnings Ensure consistent reporting and observance of all learning requirements, including e-learning Take care of the Train the Trainer training onboard, the learning...

  • Senior Program Lead

    7 days ago


    Cape Town, Western Cape, South Africa Amazon Full time

    Amazon is seeking a Senior Program Lead to run the day-to-day operations of the AWS Training & Certification business in Cape Town.About the Role:You will be responsible for managing the business KPIs and interpreting data to inform business leaders towards program success.You will function as the physical site leader for a Skills Center location in Cape...


  • Cape Town, Western Cape, South Africa ENGINEERINGUK Full time

    At ENGINEERINGUK, we are seeking a highly skilled Cloud Skills Training Program Manager to join our team. This is an exciting opportunity to play a key role in developing and maintaining our operational business model for the new Skills Center program.Key ResponsibilitiesDevelop a deep understanding of the Training and Certification business.Partner with AWS...


  • Cape Town, Western Cape, South Africa PKF Durban Full time

    We are seeking a highly motivated and ambitious individual to join our training program. As a future chartered accountant, you will have the opportunity to work with a dynamic team and contribute to our growth strategy. The ideal candidate will possess a strong academic record and be enrolled in a SAICA-accredited degree program.Develop your skills and...


  • Cape Town, Western Cape, South Africa Grosvenor Casinos Limited Full time

    Job DescriptionWe are seeking a dynamic leader to drive impactful initiatives in interactive technology. As a Senior Delivery Lead, you will lead high-performing global teams, leveraging your Agile expertise to collaborate with cross-functional teams.You will own the end-to-end delivery lifecycle, from setting direction and removing impediments to driving...


  • Cape Town, Western Cape, South Africa Amazon Full time

    Develop a deep understanding of the Training and Certification business by partnering with the AWS T&C Education Programs team and Strategic Operations. Create, measure, and execute a cohesive business model for defined training offerings.As a Senior Product Manager for the AWS Skills Centre, you will coordinate end-to-end planning of daily, weekly and...


  • Cape Town, Western Cape, South Africa WNS (Holdings) Limited (ADR) Full time

    Welcome to WNS (Holdings) LimitedWe are a global Business Process Management leader offering business value to 400+ clients. Our WNS South Africa team has been in operation since 2003 and built a reputation as the industry leader for Business Process Outsourcing in South Africa.Job ResponsibilitiesThis is an exciting opportunity to join our team as an...


  • Cape Town, Western Cape, South Africa Construct Education Full time

    About the Role:We are seeking a highly skilled Learning Designer to join our team at Construct Education.In this role, you will be responsible for designing and developing high-quality online learning experiences that meet best practice standards. This includes creating technology-enabled learning experiences for a range of learners, effectively engaging...


  • Cape Town, Western Cape, South Africa dotdigital Full time

    About the RoleThis exciting opportunity is for a Global HR Operations Manager to join our growing team. As a key player in HR operations, you will oversee various tasks, ensuring seamless execution and effective communication with employees and stakeholders. We seek a seasoned professional with a passion for HR, excellent organizational skills, and the...


  • Cape Town, Western Cape, South Africa Pay Group Full time

    About the RoleWe are seeking a highly skilled Learning and Development Specialist to join our team in the Clothing Division. As a key member of our HR department, you will be responsible for designing, delivering, and evaluating training programs that enhance employee skills, knowledge, and performance within the context of the fashion industry.You will work...

  • Specialist Learning

    3 days ago


    Cape Town, Western Cape, South Africa Pay Group Full time

    Specialist Learning & Development page is loadedSpecialist Learning & DevelopmentApply locations Kenilworth - Cape TownTime type: Full timePosted on: Posted YesterdayTime left to apply: End Date: March 29, 2025 (8 days left to apply)Job requisition id: JR102818It's fun to work in a company where people truly BELIEVE in what they're doingThe Learning and...


  • Cape Town, Western Cape, South Africa Shift Pursuit Full time

    At Shift Pursuit, we're committed to helping you achieve your career goals as a trainee accountant. Our partnership with SAIPA ensures high-quality training and ongoing support to help you thrive in the industry.What to Expect:A comprehensive training program with experienced instructorsRegular feedback and progress assessmentsWe look forward to reviewing...


  • Cape Town, Western Cape, South Africa TFG (The Foschini Group) Full time

    About the TeamThe Strategic Partnerships and Learning Manager plays a critical role in building and maintaining strategic partnerships that drive business growth and employee development. This individual will be responsible for developing and implementing learning initiatives that align with business objectives and fostering strong relationships with key...


  • Cape Town, Western Cape, South Africa Ninety One Full time

    About Ninety One: We are an innovative and dynamic asset manager committed to delivering outstanding investment performance to our clients.We are currently seeking a Reward Program Manager to join our Global Human Capital team, responsible for developing and maintaining our reward structures and processes.This role will involve providing strategic guidance...


  • Cape Town, Western Cape, South Africa ENGINEERINGUK Full time

    As a Program Management Specialist at ENGINEERINGUK, you will be responsible for developing, maintaining, and improving our operational business model for the new Skills Center program. You will partner with AWS T&C Education Programs team, and T&C Strategic Operations to create, measure, and execute a cohesive business model for defined training...


  • Cape Town, Western Cape, South Africa TFG (The Foschini Group) Full time

    Job OverviewThe Learning and Development Strategist is a senior role that drives the development and implementation of comprehensive learning strategies across the organization. This individual will be responsible for identifying learning needs, designing and delivering impactful learning programs, and evaluating their effectiveness.Key...


  • Cape Town, Western Cape, South Africa TFG (The Foschini Group) Full time

    Job DescriptionThe Learning Business Partner Lead is a critical role within the organization, responsible for driving the development and implementation of learning initiatives that align with business goals. This position requires strong collaboration and communication skills to work closely with various stakeholders, including Heads of Function, to...