Operations Director

4 weeks ago

Randburg, Gauteng, South Africa FirstRand Bank Limited Full time

Job Summary

FirstRand Bank Limited is seeking a highly skilled and experienced Operations Head to join our team. The successful candidate will be responsible for managing the processing of complex structured lending deals and driving operational effectiveness, cost efficiency, and superior service delivery.

Key Responsibilities

  • Provide strategic oversight and hands-on management of complex structured lending deals, ensuring alignment with client needs and compliance with banking regulations.
  • Develop best practices for structuring, processing, and closing deals efficiently.
  • Establish, align, and manage target and budget goals for the Business Unit, ensuring effective control of costs for various functional areas to enhance cost efficiency.
  • Drive net profit growth through operational excellence.
  • Manage the cost-to-income ratio to increase profitability and efficiency.
  • Maintain optimal efficiencies regarding staff numbers and associated resources by setting budget requirements in line with the business plan and ensuring compliance.
  • Execute strategies that ensure staffing levels and skills are aligned with business needs, improving productivity and operational efficiency.
  • Develop and implement risk assessment frameworks to identify, evaluate, and mitigate potential risks in structured lending transactions, ensuring deals minimize financial exposure while optimizing returns for the business.
  • Lead the evaluation and implementation of technological solutions and process automation to streamline structured lending operations, reduce manual processing, and improve turnaround times while ensuring compliance and risk control.
  • Develop and implement differentiated service models tailored to various client segments, ensuring tailored service delivery and enhancing client satisfaction.
  • Collaborate with cross-functional teams (e.g., credit, legal, risk, and product) to ensure seamless integration of structured lending processes across business units.
  • Drive operational efficiencies, ensuring the delivery of superior quality customer experiences by continuously improving operational processes, workflows, and procedures.
  • Foster a culture of continuous improvement, regularly reviewing and refining operational processes to enhance efficiency and employee adaptability.
  • Collaborate with other areas and departments to ensure integrated processes that meet operational requirements, improve service delivery, and optimize financial discipline in terms of budget and growth strategies.
  • Monitor changes in legislation, regulations, and industry practices, ensuring the drafting and implementation of appropriate interventions to maintain compliance.
  • Ensure the Business Unit remains ahead of regulatory changes, guiding teams to adapt quickly and effectively to new industry requirements.
  • Develop, implement, and monitor key performance indicators (KPIs) for structured lending operations.
  • Ensure timely reporting and use of real-time data analytics to inform business decisions, improve operational performance, and drive success.
  • Serve as the primary operational liaison with senior leadership, clients, and external partners, ensuring structured lending transactions are managed efficiently and align with business and client expectations.
  • Improve business decisions by providing accurate and reliable business intelligence, analyzing trends and data to enhance operational strategies and drive growth.
  • Execute the Business Unit people strategy that nurtures talent, fostering a culture of entrepreneurship, accountability, and innovation to meet both current and future business needs.
  • Contribute to long-term strategic planning by analyzing structured lending trends, market conditions, and economic forecasts to inform budget setting, resource allocation, and growth strategies.

Requirements

  • Minimum qualification: Degree (be advantageous Engineering or Finance)
  • 5 to 10 years' experience in similar role.

About Us

FirstRand Bank Limited is a leading financial services group in South Africa, committed to delivering exceptional customer experiences and driving growth through innovation and operational excellence.

What We Offer

  • Opportunities to network and collaborate
  • A challenging working environment
  • Opportunities to innovate

How to Apply

If you are a motivated and experienced professional looking for a new challenge, please submit your application, including your resume and a cover letter, to [insert contact information].

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