Regional Director

3 weeks ago

Randburg, Gauteng, South Africa FirstRand Bank Limited Full time

Regional Head Job Description

About the Role

We are seeking a highly experienced Regional Head to lead our CRM Inland and Coastal operations. As a key member of our team, you will be responsible for strategizing and implementing plans to proactively manage credit risk for Personal and Private Core Banking.

  • Provide strategic direction and focus to the team
  • Design, review, and implement tactical plans to achieve budget and financial targets
  • Lead and manage a team of professionals
  • Foster a positive workplace culture and engagement
  • Monitor and manage staff well-being
  • Ensure effective communication and alignment across the team
  • Upskill, coach, and transfer skills to develop team members
  • Drive innovation and find smarter business solutions
  • Manage change and lead capacity planning and resource management
  • Coordinate and submit quarterly and half-yearly incentive winners
  • Visit regional offices monthly to align and engage
  • Hold monthly performance discussions and quarterly review of staff scorecards
  • Represent the team in half-yearly performance calibration sessions and annual ARR review
  • Lead operational efficiencies to ensure continuous improvement
  • Manage customer experience through quality interactions
  • Manage complaints turnaround time and regional office input to the centralized complaints team
  • Enable client-centric conversations and close collaboration with CRM Early Warning Risk
  • Retain main-banked customers
  • Log risk events with Risk and Compliance
  • Manage disciplinary actions for process failures leading to operational losses above R10k
  • Review and approve policies and PRCIA
  • Conduct process reviews to minimize risk
  • Review business continuity policy and emergency contacts
  • Chair EHS committee meetings and ensure Health and Safety team member appointments are current
  • Collaborate with Analytics and BI to run the business with relevant insights and tracking
  • Regularly review Nimbus processes to ensure relevance and accuracy aligned to PRCIA and Credit and Collections Policy and Strategy
  • Improve customer experience and optimize productivity
  • Optimize costs through work item management
  • Load ownership of work items relevant to the area and reduce unit rates
  • Manage platform build and system development
  • Identify and manage risk and compliance
  • Manage audit and implement mitigating controls and remediation actions
  • Track and report Key Performance Indicators
  • Analyze performance trends and manage operations to change results
  • Drive performance results for overdraft and fusion linked credit and non-borrowing on DDAs
  • Collaborate with Collections and Support to ensure alignment and performance
  • Manage stakeholder relationships and represent the team in various meetings

Additional Information

  • Approve write-offs within mandate
  • Review renewals weekly
  • Manage wealth referrals and risk elevation requests
  • Sign and check EOS reports
  • Approve leave programs and ensure contingencies are 100%
  • Approve wealth migrations on SO&P
  • Review ad-hoc exercises
  • Review document processes and wordings for approval
  • Select and submit incentive scheme winners
  • Review GL recons
  • Respond to email requests
  • Attend to staff account access mails

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