Operations Director

3 weeks ago

Randburg, Gauteng, South Africa FirstRand Bank Limited Full time

Job Summary

FirstRand Bank Limited is seeking a highly skilled Operations Manager to oversee the effective management and achievement of business objectives. The ideal candidate will possess strong analytical skills, a deep understanding of the conveyancing process, and the ability to drive significant growth and profitability while ensuring cost management.

Key Responsibilities

  • Develop and implement strategies to improve operational efficiency and customer experience.
  • Manage and oversee the conveyancing process, ensuring compliance with governance and legislative requirements.
  • Drive business growth and profitability through effective cost management and process improvement.
  • Build and maintain strong relationships with stakeholders, including end-users, SMEs, project managers, and senior staff members.
  • Translate business strategies into actionable goals and execute relevant projects/initiatives aligned to strategic objectives.
  • Identify, report, and mitigate operational risk at a product, process, and/or channel level within a business unit.
  • Manage SLA agreements for the Business in line with business objectives.
  • Provide accurate and reliable business intelligence, analyzing trends and data to improve business decisions.
  • Plan and execute campaigns successfully and on schedule, maintaining operational accountability for all campaign execution.
  • Support effective teamwork within the function, participating and collaborating across teams.
  • Plan and manage performance, skills development, employment equity, talent, and culture of Team Leaders and teams to improve innovation, achieve efficiencies, and increase competencies.
  • Manage personal and management development to increase own skills and competencies for the managerial function and future Leadership growth opportunities.

Requirements

  • Minimum qualification: Diploma or Degree.
  • 5 to 8 years working experience in a similar role.
  • At least 3 years' experience in a Managerial role.
  • Knowledge of structuring deals (Loans).
  • Understanding of FICA.
  • Ability to manage internal and external stakeholders.

What We Offer

  • Opportunities to network and collaborate.
  • A challenging working environment.
  • Opportunities to innovate.

We Are Looking For

  • Adaptable and curious individuals.
  • Those with a proven successful track record.
  • Individuals who thrive in a collaborative environment.

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