Luxury Hotel Reservations Specialist

1 day ago


Cape Town, Western Cape, South Africa The Royal Portfolio Full time
Job Title: Luxury Hotel Reservations Specialist

Location: South Africa

Salary: R 250,000 - R 350,000 per annum

Job Description:
  • We are seeking a highly skilled and experienced Reservations Agent to join our team at The Royal Portfolio. The successful candidate will be responsible for facilitating the guest's complete experience by ensuring they receive accurate and timely information regarding our properties.

Main Responsibilities:

  • To provide exceptional customer service to guests and agents alike, whilst maintaining relationships with trade and guests to maximise sales and revenue.
  • To effectively manage inventory and maintain a workable office environment, ensuring all information is retrievable by staff.
  • Liaise and communicate with internal stakeholders to ensure seamless operations.

Requirements:

  • At least 2 years' experience in a Reservations role in a luxury hotel or head office environment.
  • A tertiary qualification in a relevant subject (Hospitality, Tourism, Marketing) is advantageous.
  • Previous experience in OPERA (Property Management System) essential.
  • Exceptional written and verbal communication skills in English.
  • A passion for the Hospitality & Service Industry.
  • Excellent organisational skills with high attention to detail.


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