Customer Success Manager

5 days ago


Johannesburg, Gauteng, South Africa Ello Technologies Full time

**Welcome to Ello Technologies:** As a leading MSP, we provide innovative solutions to optimize business operations. Our Account Managers play a pivotal role in driving growth and ensuring exceptional client experiences.

**Account Manager Role:**

Your responsibilities will include:

  • Developing and maintaining strong relationships with clients.
  • Providing timely and effective support to exceed client expectations.
  • Identifying opportunities to drive revenue growth through upselling, cross-selling, and new customer acquisition.
  • Coordinating technical support to resolve client issues efficiently.
  • Working closely with cross-functional teams to ensure seamless service delivery.

**Requirements for Success:** To excel in this role, you should possess:

  • Excellent communication and problem-solving skills.
  • A customer-centric approach to delivering exceptional experiences.
  • The ability to think strategically and align solutions with client objectives.
  • Strong collaboration and teamwork skills.

**Our Commitment to You:** We offer a competitive compensation package, including a salary, performance-based commission structure, and annual bonus opportunities tied to individual and team performance metrics.



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