German Client Care Agent

4 weeks ago


Umhlanga, KwaZulu-Natal, South Africa BGA Recruitment Full time

Job Summary

We are seeking a highly skilled German Client Care Agent to join our team at BGA Recruitment. As a German Client Care Agent, you will be responsible for providing exceptional customer service to our clients through inbound and outbound telephonic services.

Key Responsibilities

• Answer and handle inbound and outbound calls in a timely and efficient manner

• Ensure that calls are handled politely and professionally, with careful attention to the information being provided by the caller

• Provide accurate information and instructions to the caller, as required

• Ensure that the call is carefully listened to for accurate understanding of the call

• Accurately capture the details received from the call and produce professional and detailed reports

Requirements

• A minimum of a matric qualification plus 2-3 years working experience in a customer services orientated position

• Excellent command of the German and English languages, with 100% fluency

• Ability to work shifts, public holidays, and weekends, as required

About You

We are looking for a highly motivated and experienced German Client Care Agent who is able to work in a fast-paced environment and provide exceptional customer service to our clients. If you have a passion for customer service and are fluent in German, we would love to hear from you.



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