German Client Care Agent
4 weeks ago
Job Summary
We are seeking a highly skilled German Client Care Agent to join our team at BGA Recruitment. As a German Client Care Agent, you will be responsible for providing exceptional customer service to our clients through inbound and outbound telephonic services.
Key Responsibilities
• Answer and handle inbound and outbound calls in a timely and efficient manner
• Ensure that calls are handled politely and professionally, with careful attention to the information being provided by the caller
• Provide accurate information and instructions to the caller, as required
• Ensure that the call is carefully listened to for accurate understanding of the call
• Accurately capture the details received from the call and produce professional and detailed reports
Requirements
• A minimum of a matric qualification plus 2-3 years working experience in a customer services orientated position
• Excellent command of the German and English languages, with 100% fluency
• Ability to work shifts, public holidays, and weekends, as required
About You
We are looking for a highly motivated and experienced German Client Care Agent who is able to work in a fast-paced environment and provide exceptional customer service to our clients. If you have a passion for customer service and are fluent in German, we would love to hear from you.
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