German Language Customer Service Representative
3 weeks ago
Job Title: German Language Customer Service Representative
Key Responsibilities:
- Provide inbound and outbound telephonic services to internal and external clients.
- Handle receipts and handling of inbound & outbound calls.
- Ensure calls are answered timeously, handled efficiently, politely and professionally.
- Provide accurate information/instructions to the caller, if required.
- Ensure confidentiality of the information relating to the call.
- Prepare reports (as required) and accurate record keeping.
About You:
- A minimum of a matric qualification plus 2 - 3 years working experience in a customer services orientated position is a prerequisite for this position.
- Any formal qualification will be an advantage.
- An excellent command, ie. 100 % fluency in the German and English languages is a necessity.
- Ability to work shifts, public holidays and on week-ends (project and call centre dependent) will be required.
Requirements:
- 2 - 3 years working experience, preferably in a contact centre would be an advantage.
- Fluency in any other Foreign language i.e. Arabic, French, Spanish, Dutch will be an advantage.
- All official languages of South Africa are offered. Fluency in any other SA official language would be preferred and would be an advantage.
Language: German (Fluent)
Language: English
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