German Language Customer Service Representative

3 weeks ago


Umhlanga, KwaZulu-Natal, South Africa BGA Recruitment Full time

Job Title: German Language Customer Service Representative

Key Responsibilities:

  • Provide inbound and outbound telephonic services to internal and external clients.
  • Handle receipts and handling of inbound & outbound calls.
  • Ensure calls are answered timeously, handled efficiently, politely and professionally.
  • Provide accurate information/instructions to the caller, if required.
  • Ensure confidentiality of the information relating to the call.
  • Prepare reports (as required) and accurate record keeping.

About You:

  • A minimum of a matric qualification plus 2 - 3 years working experience in a customer services orientated position is a prerequisite for this position.
  • Any formal qualification will be an advantage.
  • An excellent command, ie. 100 % fluency in the German and English languages is a necessity.
  • Ability to work shifts, public holidays and on week-ends (project and call centre dependent) will be required.

Requirements:

  • 2 - 3 years working experience, preferably in a contact centre would be an advantage.
  • Fluency in any other Foreign language i.e. Arabic, French, Spanish, Dutch will be an advantage.
  • All official languages of South Africa are offered. Fluency in any other SA official language would be preferred and would be an advantage.

Language: German (Fluent)

Language: English



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