Senior Resource Planner

4 days ago


Umhlanga, KwaZulu-Natal, South Africa WNS Global Services Full time
About the Role

We are seeking a highly skilled Senior Resource Planner to join our team at WNS Global Services. In this role, you will be responsible for resource planning and capacity management of available resources to ensure the correct number of agents are in their seats to answer an accurately forecasted volume of calls at the desired service level.

You will work as part of a greater WFM team and ensure that all functions performed/services provided are in line with the overall WFM strategy. The ideal candidate will have a strong understanding of WFM processes, terminology, and tools, as well as experience managing client relationships and leading teams.



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