Customer Insights Agent
5 months ago
**The main responsibility of the Client Experience Agent is to obtain insights from existing and new customers on their experience of Talksure products.**
**Responsibilities**
- ** To assist with various customer experience initiatives via social media and other platforms.**:
- ** To provide insights for the enhancement of the Customers experience.**:
- **The Customer experience agent is responsible for contacting post claim customers for insight on their experience.**:
- ** Must have the ability to be systematic in reviewing and evaluating data. Asking customers probing questions to gain insights.**:
- ** Have the capacity to listen attentively to clients, analyse and present information in a clear manner capturing relevant information.**:
- ** Must be able to display positive attitudes and behaviours, which demonstrate an awareness and willingness to listen to customers and raise their concerns in a manner that will resolve the root cause of the issue.**:
- **Must be self managed and able to deal with stress**:
- ** Must display excellent planning and organisation skills to obtain the best results**
**Minimum Requirements**
- Grade 12 or Matric
- Clear ITC
- A minimum of 1 year Customer service experience in a Financial Services Industry
- Must have the ability to act as a Financial Services representative.
- RE5 and Fais advantageous
**Salary: Market related
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