German Language Customer Service Specialist

2 weeks ago


Umhlanga, KwaZulu-Natal, South Africa BGA Recruitment Full time

Job Summary:
BGA Recruitment is seeking a skilled German Language Customer Service Specialist to provide exceptional customer service to internal and external clients. The ideal candidate will possess excellent communication skills, fluency in German, and a strong understanding of customer service principles.

Key Responsibilities:
• Answer inbound and outbound calls in a timely, efficient, and professional manner
• Ensure accurate information is provided to clients and carefully listen to their needs
• Prepare and maintain accurate records of customer interactions
• Demonstrate sound judgment in prioritizing and escalating customer issues
• Maintain confidentiality of client information and adhere to company policies

Requirements:
• Minimum of a matric qualification and 2-3 years of customer service experience
• Excellent command of German and English languages (100% fluency required)
• Ability to work shifts, public holidays, and weekends as required
• Strong communication and problem-solving skills

About BGA Recruitment:
BGA Recruitment is a leading recruitment agency specializing in customer service and hospitality recruitment. We are passionate about connecting talented individuals with exciting career opportunities.



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