Customer Service Representative

3 weeks ago

Johannesburg, Gauteng, South Africa Recruitment Dynamix Full time

Job Summary: We are seeking a skilled Customer Service Representative to join our team at Recruitment Dynamix. As a key member of our sales team, you will be responsible for handling in-bound calls and processing orders.

Key Responsibilities:

  • Receive calls: Handle leads received through professionally nurturing potential customers.
  • Customer Engagement: Build rapport with potential customers to understand their needs and preferences, providing information on product options, features, and pricing.
  • Conversion Focus: Convert leads into sales.
  • Reporting: Provide regular updates and reports on lead conversions, customer feedback, and any challenges faced in the sales process.
  • Customer Service: Address any inquiries or concerns from potential customers, providing exceptional service to enhance their buying experience.

Qualifications:

  • Education: High school diploma or equivalent
  • Experience: Previous experience in a call centre or sales environment
  • Communication Skills: Excellent verbal and written communication skills, with the ability to engage customers effectively.
  • Sales Skills: Proven track record of achieving sales targets and converting leads into sales.
  • Problem-Solving: Strong problem-solving skills and the ability to handle objections and inquiries professionally.

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