Customer Service Representative
2 weeks ago
Job Opportunity
We are seeking a dynamic and results-driven Customer Service Representative to join our team at CallForce.
Key Responsibilities:
- Read from a scripted pitch to engage customers
- Transfer warm leads to USA agents to ensure seamless communication
- Meet and exceed hourly/daily/weekly transfer targets to drive sales growth
- Meet exceed Quality Assurance standards to maintain high customer satisfaction
Requirements:
- Matric qualification
- Awareness of medical terms and disciplines
- Outbound experience required
- Excellent verbal communication skills
- Neutral accent
- Computer literate
- Own transport (advantageous but not essential)
Competencies:
- Objection handling to build trust with customers
- Good command of the English language to communicate effectively
- Ability to hold a conversation and think on your feet to resolve customer queries
Compensation:
- Paid per productive hours
- Shift allowance (Shift between 4pm and 4am only)
- Travel allowance
- Performance incentives to drive sales growth
Please note that if you do not hear from us within 14 days of applying, kindly consider your application unsuccessful for this role.
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