Strategic Operations Director
1 week ago
Job Title: Strategic Operations Director
About the Role:
We are seeking a highly skilled and experienced Strategic Operations Director to lead our BPO business in Sandton. The ideal candidate will have a strong track record of driving performance and efficiency, with a focus on strategic leadership and operational management.
Key Responsibilities:
- Develop and execute operational strategies aligned with the company's business objectives.
- Lead the operational planning process and implement strategies to drive growth and profitability.
- Oversee the daily operations of the BPO, managing multiple departments or functions.
- Ensure that all operations run smoothly and efficiently while adhering to company standards and client requirements.
- Monitor and analyze key performance indicators (KPIs) and operational metrics to evaluate performance.
- Identify areas for improvement and implement initiatives to enhance efficiency, quality, and customer satisfaction.
- Build and maintain strong relationships with key clients.
- Ensure that client expectations are met or exceeded, addressing any issues or concerns promptly and effectively.
- Develop and manage the operational budget.
- Ensure effective allocation of resources and adherence to financial targets.
- Monitor expenses and implement cost-control measures as needed.
- Lead, mentor, and develop a team of senior managers and department heads.
- Conduct performance reviews, provide feedback, and support professional growth to ensure high levels of team performance and engagement.
- Ensure compliance with company policies, industry regulations, and contractual obligations.
- Manage risk and implement strategies to mitigate potential issues or disruptions.
- Oversee the implementation and utilization of technology and systems to support operational efficiency.
- Collaborate with IT to ensure that technological solutions meet operational needs and drive performance.
Qualifications:
- Bachelor's degree in Business Administration, Management, Operations, or a related field required.
- Master's degree or MBA preferred.
- Minimum of 8-10 years of experience in operational management within the BPO industry.
- At least 3-5 years in a senior leadership role.
- Strong strategic and operational management skills.
- Excellent leadership and team management abilities.
- Proficiency in performance metrics and financial management.
- Excellent communication and interpersonal skills.
- Results-oriented with a focus on driving performance and efficiency.
- Ability to manage multiple priorities and make data-driven decisions.
- Strong problem-solving skills.
- Proactive and innovative mindset.
- Relevant certifications (Six Sigma, Lean Management) are a plus.
Working Conditions:
- Environment: Fast-paced, high-energy BPO environment with occasional pressure to meet tight deadlines and manage high volumes of operational issues.
Benefits:
- Competitive salary & benefits package
- Ongoing professional development opportunities to enhance leadership and operational skills.
- Opportunities for career advancement and growth within the company.
- A dynamic and inclusive work culture with a focus on teamwork, innovation, and excellence.
-
Strategic Operations Director
4 days ago
Johannesburg, Gauteng, South Africa Talent Acquisition Consulting Full timeWe are seeking a visionary leader to oversee critical operational functions in a prestigious organization with over 70 years of experience fostering business ties between Southern Africa and Germany.Key Responsibilities:Operational Leadership: Strengthen operational efficiency, manage daily business activities, and oversee administrative operations.Process &...
-
Strategic Sourcing Director
1 week ago
Johannesburg, Gauteng, South Africa PlaceTalent Full timeAbout the RoleWe are seeking a highly experienced and strategic Senior Director of Sourcing to lead our international sourcing team and develop and implement global sourcing strategies that balance quality, performance, and costs, leading to best value creation outcomes.Main ResponsibilitiesLead the international sourcing team to develop and implement global...
-
Strategic Technology Director
22 hours ago
Johannesburg, Gauteng, South Africa E-Merge Full timeWe are a ONE STOP global outsource Solution seeking a Strategic Technology Director to lead our innovation efforts.This is a permanent position based in Bryanston, South Africa, offering a cost-to-company salary of R1.4 million to R1.6 million per annum.The ideal candidate will have a degree in Information Systems or Computer Science (or similar), with at...
-
Strategic Propositions Director
6 days ago
Johannesburg, Gauteng, South Africa Planet10 Full timeJob Title: Strategic Propositions DirectorAbout the Role:We are seeking a highly skilled and experienced Strategic Propositions Director to join our team at Planet10. As a key member of our leadership team, you will be responsible for shaping the strategic direction of our SME segment across our enterprise and financial services business units.Key...
-
Director of Strategic Operations
3 weeks ago
Johannesburg, Gauteng, South Africa Edge Executives Full timeAbout the RoleWe are seeking a highly experienced and skilled Executive Operations professional to join our team at Edge Executives.Key ResponsibilitiesLeadership and Mentorship: Lead and mentor high-performing teams of Contracts, Technical, and Facilities Managers to drive business growth and excellence.Operational Strategy: Develop and implement strategic...
-
Strategic Procurement Director
1 week ago
Johannesburg, Gauteng, South Africa Boardroom Appointments Full timeAs a key member of the Boardroom Appointments team, the Strategic Procurement Director will play a pivotal role in shaping the company's procurement strategy.Key Responsibilities:Develop and implement a comprehensive procurement strategy that aligns with the company's business objectives.Lead a team of procurement professionals to ensure effective sourcing,...
-
Executive Director of Sales and Operations
1 month ago
Johannesburg, Gauteng, South Africa Finding Personnel (Pty) Ltd Full time{"Job Title": "Executive Director of Sales and Operations", "Job Summary": "We are seeking an experienced Executive Director of Sales and Operations to lead our manufacturing company's sales and operational efforts. The successful candidate will be responsible for developing and implementing sales strategies to drive growth in local and international...
-
Strategic Division Director
7 days ago
Johannesburg, Gauteng, South Africa Ingenious personnel Full timeThe Ingenious Personnel company is seeking a highly skilled and experienced Strategic Division Director to lead the Gauteng Division. The successful candidate will be responsible for overseeing the operational, financial, and legal affairs of the division, managing assets, and overseeing all personnel and related functions.Key Responsibilities:Develop and...
-
Strategic IT Director
4 weeks ago
Johannesburg, Gauteng, South Africa Elite Search and Selection Full timeElite Search and SelectionWe are seeking a highly skilled and experienced Strategic IT Director to join our team.Key Responsibilities:Lead the development and implementation of IT strategies that align with business objectives.Manage and oversee IT infrastructure, including cloud and on-premise solutions.Collaborate with senior leadership to drive business...
-
Experiential Marketing Operations Director
3 weeks ago
Johannesburg, Gauteng, South Africa Ad Talent Africa Full time{"title": "Operations Director", "description": "Job Title: Operations DirectorAd Talent Africa is seeking a dynamic and strategic leader to join our team as an Operations Director. As a key member of our management team, you will be responsible for driving the success of our experiential and activations agency.Key Responsibilities:Strategic Advisory and...
-
Strategic Operations Leader
1 week ago
Johannesburg, Gauteng, South Africa Snaphunt Full timeJob OverviewThe Operations Manager – Mozambique is a key role in our organization, responsible for overseeing the day-to-day operations of the company under the direction of the Regional Managing Director-Africa. This position focuses on ensuring the company's success and growth in Africa, monitoring security conditions, and making appropriate...
-
Operations Director
1 month ago
Johannesburg, Gauteng, South Africa Quantanite Full timeQuantanite is a global leader in business process outsourcing (BPO) and customer experience (CX), dedicated to revolutionizing service delivery through innovation and exceptional client-centric strategies. With a strong presence across multiple continents, our mission is to provide unparalleled service and transformative outcomes in every engagement. We are...
-
Operations Director
4 weeks ago
Johannesburg, Gauteng, South Africa Quantanite Full timeJob Title: Operations DirectorQuantanite is seeking a seasoned Operations Director to lead the overall operations of our BPO business in Sandton. The ideal candidate will have extensive experience in operational management within the BPO industry, strong leadership skills, and a proven track record of driving performance and efficiency.Key...
-
Operations Manager
4 weeks ago
Johannesburg, Gauteng, South Africa Strategic Personnel Full timeJob Title: Operations ManagerStrategic Personnel is seeking an experienced Operations Manager to join our team. As an Operations Manager, you will be responsible for delivering exceptional client experiences across various client segments, including low, medium, and high touch clients.Key Responsibilities:Client Service Delivery: Provide timely and accurate...
-
Strategic Client Growth Director
2 months ago
Johannesburg, Gauteng, South Africa IOCO Full timeAbout the Role:We are seeking a highly experienced Strategic Client Growth Director to join our team at iOCO. The successful candidate will be responsible for driving the growth of our key client relationships, ensuring that we deliver exceptional service and value to our clients.Key Responsibilities:Client Relationship Building: Develop and maintain strong...
-
Finance and Operations Director
4 hours ago
Johannesburg, Gauteng, South Africa Network Recruitment Full timeJob Title: Finance and Operations Director We are seeking a talented Finance and Operations Director to join our team at Network Recruitment. As a key member of our organization, you will play a pivotal role in developing and executing financial strategies that align with our broader objectives. Key Responsibilities: Strategic Financial Leadership: You will...
-
Experiential Marketing Operations Director
1 month ago
Johannesburg, Gauteng, South Africa Ad Talent Africa Full time{"title": "Experiential Marketing Operations Director", "description": "Role OverviewAd Talent Africa is seeking a seasoned Experiential Marketing Operations Director to drive strategic growth and operational excellence in our experiential marketing agency.Key ResponsibilitiesStrategic Advisory and ReportingProvide strategic guidance to the Managing Director...
-
IT Operations Director
21 hours ago
Johannesburg, Gauteng, South Africa Michelle Taylor Recruitment Full timeThe IT Operations Director will play a pivotal role in leading the organization's IT operations, ensuring seamless delivery of high-quality IT services to SSA. This role encompasses planning, organizing, and managing staff and overall IT operations to guarantee the stable operation of the organization's IT infrastructure. The IT Operations Director will be...
-
Operations Director
1 week ago
Johannesburg, Gauteng, South Africa Quantanite Full timeJob Title: Operations DirectorQuantanite is seeking a seasoned Operations Director to lead the overall operations of our BPO business in Sandton. The ideal candidate will have extensive experience in operational management within the BPO industry, strong leadership skills, and a proven track record of driving performance and efficiency.Key...
-
Financial Director
3 weeks ago
Johannesburg, Gauteng, South Africa Strategic Personnel Full timeJob Title: Financial ManagerStrategic Personnel is seeking a highly skilled and experienced Financial Manager to join our team. As a key member of our finance department, you will be responsible for providing financial leadership and guidance to ensure the company's financial stability and growth.Key Responsibilities:Financial Reporting: Produce and...