Strategic Operations Leader

1 week ago

Johannesburg, Gauteng, South Africa Snaphunt Full time

Job Overview

The Operations Manager – Mozambique is a key role in our organization, responsible for overseeing the day-to-day operations of the company under the direction of the Regional Managing Director-Africa. This position focuses on ensuring the company's success and growth in Africa, monitoring security conditions, and making appropriate recommendations.

Key Responsibilities

  • Strategic Planning: Develop and implement effective business strategies and procedures to drive growth and profitability.
  • Customer Support: Convert inquiries into orders and enhance customer satisfaction through improved support processes.
  • Project Execution: Oversee existing and future projects, ensuring successful execution and timely completion.
  • Team Supervision: Supervise staff across various departments, managing daily operations and delegation.
  • Budget Management: Manage operational budgets to promote profitability and sustainability.
  • Company Culture: Ensure policies that align with the company's culture and vision are implemented.
  • Operational Oversight: Monitor daily operations and staff performance across all departments (IT, Marketing, Sales, Finance).
  • Performance Evaluation: Analyze and interpret performance data and metrics to evaluate effectiveness.
  • Reporting: Prepare and submit reports and feedback to the Managing Director on key issues.
  • Fundraising Support: Assist the RMD in fundraising ventures whenever needed.
  • Expansion Participation: Engage in expansion activities including investments, acquisitions, and partnerships.
  • Vendor Management: Manage relationships with partners and vendors.
  • Travel: Be prepared to travel locally and regionally within Africa.

Requirements

  1. Experience: Minimum 10 years in the SECURITY field, with at least 3 years in an operations Manager role.
  2. Security Background: Experience in high-risk and control risk security is advantageous.
  3. Legal Knowledge: Understanding of industry legal rules, guidelines, and best practices.
  4. Communication Skills: Ability to interact effectively at all organizational levels.
  5. Business Acumen: Knowledge of various business functions including supply chain, finance, customer service, and human resources.
  6. Analytical Skills: Proficient in data analysis and performance/operation metrics.
  7. Technical Proficiency: Familiarity with MS Office applications.
  8. Problem Solving: Strong critical thinking and problem-solving abilities.
  9. Team Orientation: Collaborative team player with good time-management skills.
  10. Interpersonal Skills: Excellent interpersonal and communication skills.
  11. Language Proficiency: Proficient in English and able to speak & understand Portuguese language is required.
  12. Should be in South African and willing to relocate to Mozambique.

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