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Operations Manager

2 months ago

Johannesburg, Gauteng, South Africa Strategic Personnel Full time
Job Title: Operations Manager

Strategic Personnel is seeking an experienced Operations Manager to join our team. As an Operations Manager, you will be responsible for delivering exceptional client experiences across various client segments, including low, medium, and high touch clients.

Key Responsibilities:
  • Client Service Delivery: Provide timely and accurate support to clients, including daily business checks, fund manager reporting, share transfers, and month-end processing.
  • Relationship Building: Develop and maintain strong relationships with clients, stakeholders, and internal teams to ensure seamless service delivery and maximize client satisfaction.
  • Process Improvement: Identify areas for process improvement and implement changes to optimize client experience and reduce operational risks.
  • Stakeholder Management: Collaborate with key stakeholders to resolve client requests, inquiries, and complaints in a timely and professional manner.
  • Knowledge Management: Stay up-to-date with relevant developments in the financial services industry and maintain knowledge of all Global Markets platforms and products.
Requirements:
  • Experience: 1-2 years of experience in a client-facing role, with a strong understanding of relevant asset classes, products, and services.
  • Skills: Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and stakeholders.
  • Education: Bachelor's degree in a relevant field, such as finance, business, or economics.
What We Offer:

Strategic Personnel offers a competitive salary and benefits package, as well as opportunities for professional growth and development.