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Operations Director

1 month ago

Johannesburg, Gauteng, South Africa Quantanite Full time
Job Title: Operations Director

Quantanite is seeking a seasoned Operations Director to lead the overall operations of our BPO business in Sandton. The ideal candidate will have extensive experience in operational management within the BPO industry, strong leadership skills, and a proven track record of driving performance and efficiency.

Key Responsibilities:
  • Develop and execute operational strategies aligned with the company's business objectives.
  • Lead the operational planning process and implement strategies to drive growth and profitability.
  • Oversee the daily operations of the BPO, managing multiple departments or functions.
  • Ensure that all operations run smoothly and efficiently while adhering to company standards and client requirements.
  • Monitor and analyze key performance indicators (KPIs) and operational metrics to evaluate performance.
  • Identify areas for improvement and implement initiatives to enhance efficiency, quality, and customer satisfaction.
  • Build and maintain strong relationships with key clients.
  • Ensure that client expectations are met or exceeded, addressing any issues or concerns promptly and effectively.
  • Develop and manage the operational budget.
  • Ensure effective allocation of resources and adherence to financial targets.
  • Monitor expenses and implement cost-control measures as needed.
  • Lead, mentor, and develop a team of senior managers and department heads.
  • Conduct performance reviews, provide feedback, and support professional growth to ensure high levels of team performance and engagement.
  • Ensure compliance with company policies, industry regulations, and contractual obligations.
  • Manage risk and implement strategies to mitigate potential issues or disruptions.
  • Oversee the implementation and utilization of technology and systems to support operational efficiency.
Qualifications:
  • Bachelor's degree in Business Administration, Management, Operations, or a related field required.
  • Master's degree or MBA preferred.
  • Minimum of 8-10 years of experience in operational management within the BPO industry.
  • At least 3-5 years in a senior leadership role.
  • Strong strategic and operational management skills.
  • Excellent leadership and team management abilities.
  • Proficiency in performance metrics and financial management.
  • Excellent communication and interpersonal skills.
Working Conditions:
  • Fast-paced, high-energy BPO environment with occasional pressure to meet tight deadlines and manage high volumes of operational issues.
Benefits:
  • Competitive salary & benefits package
  • Ongoing professional development opportunities to enhance leadership and operational skills.
  • Opportunities for career advancement and growth within the company.
  • A dynamic and inclusive work culture with a focus on teamwork, innovation, and excellence.