Aftermarket Operations Director
2 days ago
Salary: R800,000 per annum (negotiable)
Location: South Africa
Job DescriptionWe are seeking an experienced Aftermarket Operations Director to join our team at SavageOne Pty Ltd. The successful candidate will be responsible for managing and coordinating all aftermarket activities, products, and services offered by the company.
Responsibilities- Cultivate and maintain strong relationships with clients through regular visits and tailored technical solutions that address their unique operational needs.
- Drive revenue growth through effective marketing and sales of aftermarket products and services.
- Develop and implement sales strategies that align with company objectives and market trends.
- Provide expert advice to clients regarding equipment and service needs, leveraging your technical background to enhance customer decision-making.
- Act as a liaison between clients and technical support teams to ensure timely and effective service delivery.
- Oversee the SupportLink department, ensuring high-quality technical support and service delivery.
- Mentor and coach the aftermarket team to foster talent development and enhance service capabilities.
- Manage the overall delivery of service and support, ensuring that customer expectations are met consistently.
- A minimum of 5 years' experience in sales and aftermarket support within the plant hire or machinery sector.
- Previous experience in technical roles related to Spares and Wears Parts Sales is advantageous.
- Familiarity with construction and mobile equipment is essential.
- Strong interpersonal skills, excellent verbal and written communication skills, analytical and strategic thinking abilities, and problem-solving capabilities.
- Ability to interpret and assess technical drawings and specifications.
- In-depth knowledge of the product portfolio and relevant applications.
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