Operations Director
2 days ago
We are seeking an experienced Operations Director to lead our Maintenance Services team at Ingenious Personnel Holdings.
About the Role:
- This dynamic position involves overseeing the day-to-day operations of our Aftermarket department, ensuring smooth and efficient workflow.
- The successful candidate will be responsible for managing administrative tasks, supervising a team, and providing critical support to the department.
- This role requires exceptional problem-solving skills, analytical abilities, and strong communication skills to interact with senior management and provide clear feedback.
Key Responsibilities:
- Managing Work in Progress (WIP), monitoring job closures, and ensuring all tasks are completed within set time frames.
- Acting as the primary point of contact for debtors and ensuring timely resolutions of queries.
- Ensuring accurate processing of creditor payments and managing the reconciliation of outstanding invoices.
- Monitoring and improving labour recovery rates, tracking technician performance, and ensuring data accuracy.
- Managing warranty claims and ensuring timely submission and recovery.
- Providing leadership and support to the team, ensuring professional service delivery and high customer satisfaction.
- Preparing detailed reports for management and stakeholders, including service schedules, KPA reports, and financial summaries.
- Collaborating with other departments to drive efficiency and achieve company goals.
Requirements:
- A minimum of 5 years of experience in a similar supervisory role, preferably within the material handling or related industry.
- A tertiary qualification or demonstrated success in a similar position.
- Proficiency in the Kerridge system and advanced skills in MS Office (Excel, Word, Outlook).
- Proven ability to manage multiple tasks, prioritize effectively, and work under pressure.
What We Offer:
- An estimated salary range of $90,000 - $120,000 per annum, depending on experience.
- A competitive benefits package.
- Ongoing training and development opportunities.
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