Aftermarket Sales Manager
2 weeks ago
We are seeking a highly skilled and experienced Aftermarket Sales Manager to join our team at SavageOne Pty Ltd. This is a senior business development position that requires a strong technical background, excellent communication skills, and a proven track record of success in sales and customer engagement.
Job DescriptionThe successful candidate will be responsible for managing, planning, coordinating, growing, and promoting all aftermarket activities, products, and services offered by our company. This role involves overseeing and taking responsibility for the Aftermarket activities alongside the Director of Sales and Marketing, including but not limited to the Product Portfolio, SupportLink Team, and the Spares and Wears Parts Sales Departments.
Key Responsibilities:- Customer Engagement:
- Cultivate and maintain strong relationships with clients, delivering tailored technical solutions that address their unique operational needs.
- Conduct regular client visits to assess satisfaction levels and identify opportunities for upselling and cross-selling.
- Sales Growth:
- Drive revenue growth through the effective marketing and sales of aftermarket products and services.
- Develop and implement sales strategies that align with company objectives and market trends.
- Technical Expertise:
- Provide expert advice to clients regarding equipment and service needs, leveraging your technical background to enhance customer decision-making.
- Act as a liaison between clients and technical support teams to ensure timely and effective service delivery.
- Team Management:
- Oversee the SupportLink department, ensuring high-quality technical support and service delivery.
- Mentor and coach the aftermarket team to foster talent development and enhance service capabilities.
- Aftermarket Services Management:
- Manage the overall delivery of service and support, ensuring that customer expectations are met consistently.
- Sustain and improve aftermarket service delivery, focusing on continuous improvement in client satisfaction.
- Growth Strategy Development:
- Identify and implement strategies for growth in reconditioning, field service, and parts sales opportunities.
- Develop a sustainable growth strategy for the Spares and Wears Parts Sales department.
- Performance Monitoring:
- Prepare and analyze performance reports to inform strategic decisions and identify areas for improvement.
- Ensure departmental budgets and expenses are managed effectively.
To be successful in this role, you should have:
- Matric (with English and Maths) and an ND in Mechanical Engineering or equivalent. A BComm or management-related qualification is favorable.
- Hands-on experience in the plant hire or machinery sector, specifically in sales and aftermarket support.
- Previous experience in technical roles related to Spares and Wears Parts Sales is advantageous.
- Familiarity with construction and mobile equipment is essential.
We offer a competitive salary of R850,000 per annum, making this a great opportunity for someone looking to take their career to the next level. In addition to a competitive salary, we also offer a range of benefits, including laptop, cellphone, and standard benefits package.
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