Insurance Senior Call Center Representative
1 month ago
At WNS Global Services, we are seeking a highly skilled and experienced Insurance Senior Call Center Advisor to join our team.
Key Responsibilities:
- Respond to inbound customer telephone calls and initiate customer calls as needed.
- Provide customers with accurate and timely information.
- Take proactive steps to retain customers and resolve their inquiries efficiently.
- Identify customers' needs for other business units and maintain policies and change details as required.
- Maintain the accuracy of customer data and process payments from customers.
- Handle customer concerns and objections in a professional manner.
- Adhere to underwriting guidelines and compliance regulations when conducting business with customers.
- Follow best practice procedures and participate in regular coaching sessions.
Qualifications:
- Matric/Grade 12 qualification.
- Minimum of 1 year of working experience in a call centre environment, preferably within the insurance field.
Behavioural Traits:
- High degree of patience and assertiveness with excellent rapport-building skills.
- Ability to positively contribute and lead in team activities.
- Takes pride in work and maintains effective time management.
- Has a positive attitude and the ability to influence and motivate others.
- Effective emotional intelligence (EQ) and a team player.
- Flexible and self-motivated.
Additional Information:
- Afternoon and night shifts - Monday to Sunday (rotational shifts).
- Candidates are required to have fibre or live in a fibre-enabled area.
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