Insurance Call Centre Representative

3 weeks ago


Cape Town, Western Cape, South Africa WNS Global Services Full time
Job Title: Insurance Call Centre Agent

We are seeking a highly skilled and motivated Insurance Call Centre Agent to join our team at WNS Global Services.

Job Summary:

The Insurance Call Centre Agent will be responsible for providing exceptional customer service to our clients, handling incoming calls, and resolving customer inquiries in a timely and professional manner.

Key Responsibilities:
  • Receive and respond to customer inquiries via phone, providing accurate and timely information.
  • Resolve customer complaints and issues in a professional and courteous manner.
  • Enter accurate information into our systems, maintaining detailed documentation for future reference.
  • Work effectively in a fast-paced environment, handling a high volume of calls and stressful situations.
  • Collaborate with team members to ensure seamless customer service and support.
Requirements:
  • Matric qualification.
  • Minimum 1 year of customer service experience.
  • Proven proficiency in data entry, computer applications, and Windows environment.
  • Excellent verbal and written communication skills.
  • Ability to work in a 24x7 operation, with flexible availability to meet training and shift requirements.
What We Offer:

At WNS Global Services, we offer a dynamic and supportive work environment, with opportunities for growth and development. Our team members enjoy a range of benefits, including competitive salaries, comprehensive training, and a chance to make a real difference in the lives of our customers.



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