Insurance Call Center Specialist
3 weeks ago
Job Description
As a key member of our Customer Service team at WNS Global Services, you will play a pivotal role in handling inbound calls from customers to resolve their inquiries efficiently and to a high standard. Your responsibilities will include sending reminders to customers on incomplete information in their policy and validating information as stated on the policy.
Key Responsibilities Areas
• Respond to inbound customer telephone calls and on some occasions, initiate customer calls
• Provide customers with correct information
• Take steps to retain customers
• Resolve customer inquiries quickly, efficiently and to a high standard
• Identify customers' needs for other business units
• Maintain policies and change details as needed
• Maintain accuracy of customer data
• Process payments from customers
• Handle customer concerns and objections
• Adhere to underwriting guidelines
• Adhere to compliance guidelines when conducting business with customers
• Follow best practice procedures
• Participate in weekly and monthly coaching
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