Insurance Call Center Specialist

3 weeks ago


Cape Town, Western Cape, South Africa WNS Global Services Full time

Job Description

As a key member of our Customer Service team at WNS Global Services, you will play a pivotal role in handling inbound calls from customers to resolve their inquiries efficiently and to a high standard. Your responsibilities will include sending reminders to customers on incomplete information in their policy and validating information as stated on the policy.

Key Responsibilities Areas

• Respond to inbound customer telephone calls and on some occasions, initiate customer calls

• Provide customers with correct information

• Take steps to retain customers

• Resolve customer inquiries quickly, efficiently and to a high standard

• Identify customers' needs for other business units

• Maintain policies and change details as needed

• Maintain accuracy of customer data

• Process payments from customers

• Handle customer concerns and objections

• Adhere to underwriting guidelines

• Adhere to compliance guidelines when conducting business with customers

• Follow best practice procedures

• Participate in weekly and monthly coaching



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